Michael Smith Email & Phone Number

Thornaby-On-Tees, England, United Kingdom

Managed the Data model behind the companies 3 websites consisting of over 8000 unique SKUs, Including data for three different customer groups. (Retail, trade and architectural sectors). Upon the request of Directors composing and compiling reports for the use in Sales and promotions, Justification for range continuations and discontinuations. Helping multiple customer facing departments with technical questions and CE Declarations.Whilst building from scratch a competitor data base which provided insightful information to market trends in both Tile ranges and sundries which shaped the future for the NPI Process. Created numerous NPI and LCM Processes and rolled them out company wide. Managed and maintained all store merchandising requirements, including display boards, samples, labels and pricing. Supported directors and regional management in the day to day business, maintaining a high customer standard to uphold the service expected. Assisted with any system queries from branches. Maintained ongoing relationships with new and old suppliers to bring new products to market ensuring they were competitive and fit for market requirements.

Stockton-On-Tees, England, United Kingdom

Day to day tasks included serving both retail and trade customers. ensuring company standards where met in regards to document retention retention as well as ensuring health and safety standards where met. Was also appointed health and safety champion in branch and a key holder role. As well as being responsible on Saturdays for opening and closing the store and cash handling ensuring the daily takings tallied with the system.

Stockton-On-Tees, England, United Kingdom

Within my role at H&H Homemakers LTD, daily tasks involved chasing outstanding customer orders with the warehouse, processing customer orders via online and phone, as well as updating the companies websites with new products, promotions and sales, SEO, Google Analytics, Google Adwords, as well as adding new products to expand the companies sales capabilities.