Michael Smith Email & Phone Number

Washington, DC, US

Fairfax County, Virginia, United States

Centreville, VA

SYA Football is a volunteer organization.

Manassas, VA

Fairfax, VA

• Provide help desk and web hosting support to clients via phone, email and remotely
• Manage and maintain windows 2008, 2012R2, web and SQL servers
• Manage and maintain clients Active Directory accounts
• Manage clients Office365 portal creating users, groups, and license assignments
• Renew and install SSL certificate for clients websites
• Deploy new virtual servers for hosting clients using Vcenter

Fairfax, VA

• Provide Helpdesk support to small and medium size businesses
• On-site and remote support of Windows XP/7, Office 2007 and 2010
• Install and maintain desktops, laptops, peripherals and operating systems
• Manage user accounts and permissions in Active Directory
• Maintain and manage clients windows 2003 and 2008 servers
• Perform daily email administration for clients

Ashburn, VA

Install Servers, Storage Devices & Switches into racks and cabinets Troubleshoots any problems with initial installationRun network cables and power cables to devices Cable management Replace and install hardware in servers

• Provided technical support to customer and staff
• Answered help desk calls and emails from customers
• Documented all support calls and email into helpdesk ticketing system
• Troubleshot, diagnosed, and repaired laptops for customers
• Performed hardware and software installations
• Set-up and deployed desktops for new employees

• Provided the following support to 15,000 + Dunkin Donuts locations nationwide:Troubleshoot network connectivity issues related to Frame Relay, DSL and Cable Services
• Troubleshoot router failure and configuration problems
• Load IOS and configurations onto routers for distribution to Dunkin Donuts locations
• Monitor the core Network routers using Netcool
• Utilize Remedy to open, track, monitor and close trouble tickets
• Coordinate repairs to resolve physical telephone line problems with local telephone companies, various ISP’s and other vendors

A computer repair company that focused on home users & home offices. Set up new computers, set up wireless networks, DSL & cable internet connections.

Education record

Education record