Michael Smith Email & Phone Number

Leicester, GB

Leicester, England, United Kingdom

Leicester, Leicestershire, United Kingdom

Coventry, United Kingdom

Birmingham, United Kingdom

Islip

Weekly conference and skype calls with the customer, support teams, BUSM’s, Head of Primark.Raising internal RFC’s for system updates, standard changes, patches, config changes, code changes.CAB calls for the correct approval for changes to customers systems and environments.Monthly service review meeting and report on sites issues, performance.

Wellingborough

Manage a team of 8 people to ensure that daily reports, work streams, projects, eComm business is running correctly and sufficiently.Writing SQL reports in Micro Strategy for different departments within the HoF business.Assisting with DHL site closure which I have to contact all 3rd party providers to either terminate or transfer DHL contracts onto the.

Daventry

I was to manage a team of 8 to ensure that normal IT operations were working and providing a great service to the customer.Raise purchase request and PO’s as well as manage IT budgets and charges.In charge of the new eComm business from an IT perspective to order/manage the new hardware including PC’s, label printers, laser printers, HHT’s. Renew contracts.

Rugby

I managed a team of 3 members to provide the business support for on-going operations as well expand their eComm operations.Configure machines to use correct URL’s for Red Prairie as network and local printers for invoices and packing labels.Support onsite senior management such as directors, VP’s and other senior staff.Offer out of hours support to the.

Coventry, United Kingdom

Keep on-track to assist a colleague on migrating our 40+ physical servers to virtual servers.Ensure our servers were correctly patched by managing our WSUS server.Save the M&S contract over £10,000 by using older equipment and configuring them to use Linux for our Transport sites driver screens.Attend multiple sites for support or collection/removal of old.

Daventry

I had a team of 3 people to which we were to support site and keep the business ticking over nicely.Provide IT updates and project timelines as well assist with development of sites portals, equipment tracker, DB’s.Manage IT costs such as PO’s, X-charges, Project costs, contract renewals.Work in a different way to normal business conditions as the.

Coventry, United Kingdom

Configuring 250+ computers to use the E2E system and correctly configure Metapack settings.Using ZebraNet Bridge I configured 125 Zebra printers with correct setup configs including symbols, images and font’s as well as their IP’s, thermal and tear off/cutter settings.Powershell scripts were written to automate services and processes such as adding a.

UK & Ireland

To ensure that DHL successfully migrates over 8000 machines in the UK & Ireland to Windows 7 before the end of life for the previous Microsoft products.Act as the primary contact for all VIP & Senior site users in Daventry for both pre migration support and post migration aftercare support. Working closely with VIP customers such as VP’s, Directors, to.

Coventry, United Kingdom

This role gave me responsibility for maintaining and supporting all M&S IT systems. Number of users supported 500+/ 40 Servers/ 300+ - PC’s / 150+ Laptops.Responsibility for creating and maintaining data in our own OU container within our Domain, giving our team sole responsibility for users, workstations / servers and groups.Supporting upwards of 40.

Leicester, United Kingdom

Leicester, United Kingdom

Leicester, United Kingdom

Electrical And Electronics Engineering

Education record

Education record

Education record