Michael Smith Email & Phone Number

Leicester, Gb

Leicester, England, United Kingdom

Leicester, Leicestershire, United Kingdom

Coventry, United Kingdom

Birmingham, United Kingdom

Islip

Weekly conference and skype calls with the customer, support teams, BUSM’s, Head of Primark.Raising internal RFC’s for system updates, standard changes, patches, config changes, code changes.CAB calls for the correct approval for changes to customers systems and environments.Monthly service review meeting and report on sites issues, performance improvements, P1/P2 calls raised, service uptime, costs, BAU.Requesting WMS, AD accounts for customer usersLiaise with DHL WMS engineers regarding support, investigations, Red Prairie and Heavey update pack & patches. Problem management meetings providing customer updates on open tickets, potential fixes, workarounds, information from vendors Microsoft, JDA, Mnetics, Heavey, Oracle.Tracking all system changes, projects, requests from customer & support teams.Being contactable and arranging high priority calls in and out hours.Deployment of hardware, software or firmware updates.Ensuring that we provide high level of service and uptime for our customer.Implemented 2X RetroFit projects and Re-host Project successfully.

Wellingborough

Manage a team of 8 people to ensure that daily reports, work streams, projects, eComm business is running correctly and sufficiently.Writing SQL reports in Micro Strategy for different departments within the HoF business.Assisting with DHL site closure which I have to contact all 3rd party providers to either terminate or transfer DHL contracts onto the customer.Working with ISM to raise requests for PO’s for termination of infrastructure and removal of DHL assets.

Daventry

I was to manage a team of 8 to ensure that normal IT operations were working and providing a great service to the customer.Raise purchase request and PO’s as well as manage IT budgets and charges.In charge of the new eComm business from an IT perspective to order/manage the new hardware including PC’s, label printers, laser printers, HHT’s. Renew contracts with 3rd party vendors including Mnetics, Ricoh, Seagull, Adobe.Order and deploy new infrastructure such as Cisco network equipment and assist with the configuration of the new VLAN’s I had requested, also to ensure that Firewall rules were enabled to allow traffic in/out from DHL to Mothercare.Daily meetings with senior management to provide updates on where we are and to manage the customers’ expectations professionally. Configure Citizen label printers with correct configs also to configuring the HP thin terminals to connect PKMS correctly with the terminal emulation. Implement and setup 62 pack bench stations for their eComm business Go live date.

Rugby

I managed a team of 3 members to provide the business support for on-going operations as well expand their eComm operations.Configure machines to use correct URL’s for Red Prairie as network and local printers for invoices and packing labels.Support onsite senior management such as directors, VP’s and other senior staff.Offer out of hours support to the team.Manage IT budgets and keep track of costs, project and timelines in a professional manner.Keep site network uptime to 97% (It was a new site and their line wasn’t the best) so I used my initiative to obtain 4G Wifi routers to balance the site network.

Coventry, United Kingdom

Keep on-track to assist a colleague on migrating our 40+ physical servers to virtual servers.Ensure our servers were correctly patched by managing our WSUS server.Save the M&S contract over £10,000 by using older equipment and configuring them to use Linux for our Transport sites driver screens.Attend multiple sites for support or collection/removal of old equipment to be taken to Fox Milne in Milton Keynes.Create an asset DB using QR codes and able check in/out our equipment.

Daventry

I had a team of 3 people to which we were to support site and keep the business ticking over nicely.Provide IT updates and project timelines as well assist with development of sites portals, equipment tracker, DB’s.Manage IT costs such as PO’s, X-charges, Project costs, contract renewals.Work in a different way to normal business conditions as the warehouse was one big freezer, we would have to use specialist equipment to work the -20 degree conditions and thaw out computers prior to working inside them.Implement network coverage where required and work on ad-hoc basis.Work with 3rd party vendors who provided specialist equipment such as the cranes cameras (24 of them), thermal computers, and specialist software.Use the site's WMS which was built in UNIX to check, validate and configure products.

Coventry, United Kingdom

Configuring 250+ computers to use the E2E system and correctly configure Metapack settings.Using ZebraNet Bridge I configured 125 Zebra printers with correct setup configs including symbols, images and font’s as well as their IP’s, thermal and tear off/cutter settings.Powershell scripts were written to automate services and processes such as adding a local/network printer or devices.Multiple different manufacturers hardware deployed and configured as well as a range specialist software from multiple vendors.Throughout i would work closely with senior management on high profile projects.

Uk & Ireland

To ensure that DHL successfully migrates over 8000 machines in the UK & Ireland to Windows 7 before the end of life for the previous Microsoft products.Act as the primary contact for all VIP & Senior site users in Daventry for both pre migration support and post migration aftercare support. Working closely with VIP customers such as VP’s, Directors, to ensure their requirements are both met and excellent service is provided to them.To work with ITS engineer teams to coordinate our resources where required and needed to which results in that the business receives a great service. Ensure consistent and appropriate action is taken when needed if a service is lacking or not being provided correctlyConference or Lync calls to my managers to provide them with updates on the project and any problems I foresee Daily contact with all business unit managers regarding my data discovery of their sites and provide informative feedback from what I have learnt and seen.Perform site based audits with colleagues or manager to ensure consistent operational processes are working and followedCreating new relationships with customers and site contacts to help both the project and the site needs. To support business unit service managers where needed, such as attending a site to assist with problems or assisting sites migration documentation.Maintain and work to continually improving our services to the customers and the project to hit targets set prior to the start of the project.Provide local knowledge to the users regarding how the new operating system works and the new features it offers.Attend meetings to conduct a review of excellence on the projects processes and improving them going forward.Weekly conference calls with the project team to share our knowledge of sites, machine problems, improving our processes, maintaining high level of service. Implementing process, procedure and best practice across the other centre of excellence areas owned by BUSMs

Coventry, United Kingdom

This role gave me responsibility for maintaining and supporting all M&S IT systems. Number of users supported 500+/ 40 Servers/ 300+ - PC’s / 150+ Laptops.Responsibility for creating and maintaining data in our own OU container within our Domain, giving our team sole responsibility for users, workstations / servers and groups.Supporting upwards of 40 servers, which includes monitoring their health status, firmware and patches, configuration of software/hardware, ensuring their daily backups were successful and any problems were reported directly to my manager in a timely manner.Providing 2nd line support to 500+ users which was done by users contacting our internal helpdesk and then describing their issues which were added to the IT support call logging system.Site and system Auditing as well as ensure new stock was ordered and appropriately added to correct location for stock takes and I personally built an asset database to ensure all equipment was tracked to its owner or site.Building new machines by either using hardware or software to do this, providing a reliable repair service for desktops, laptops, printers and any other IT equipment.Constantly reviewing all infrastructure /servers with colleagues and managers.Assisting with site transitions, movement of equipment, site concerns and being contactable out of hours for P1/P2 issues with our systems.Customer Focused – Always striving to better ourselves whether that’s our service and support or exceeding our customer’s requirements.Regular site visits across the UK to provide onsite assistance to users and systems.

Leicester, United Kingdom

Leicester, United Kingdom

Leicester, United Kingdom

Electrical And Electronics Engineering

Education record

Education record

Education record