Michael Smith Email & Phone Number

Wellington, Nz

New Zealand

Technical Systems Analyst for the Regulatory Project Team - Digital Transformation of Regulatory processes for Porirua City Council. Gathered data and analysed the requirements, developed and implimented customer facing communication for the Regulatory Body of PCC. Created and configured automated letter templates for all required outputs, integratingdatabase information, contact details, conditions, financials etc. A level ofvisual design editing and database interface coding was required.Result is that the officer can process an enquiry or invoice and the respectiveletter for that specific case is generated. Saving time and decreasing humanerror.This required me to learn and further enhance “Datascape” (LocalGovernment CRM) databases and front end, and make it and its outputs fit forPCC purpose.

Wellington, Wellington Region, New Zealand

Technical Analyst for the development and integration and implementation of a digital unifying identity broker and its outputs via API service. Covering door & lift access, kiosk, occupancy dashboards and mobile app, digital lockers and integration with the internal IT system. Over 2 companies moving into the same location. Overall technical analyst for the project through to last day of the project itself.API tool was called Jellyfish.Other resposibilites include configurtion of intelegent conference boards (Microsoft Surface hub 2s) and drop in conference screens.

Wellington Region, New Zealand

Developed and implemented the digital transformation of conferencing experience accross WorkSafe Technical and UX analysis, design, planning, procurement, installation, user training and ongoing support and management. Resulting in 26 new VC rooms planned, built, supported and managed end to end. Research, analysis and testing of a variety of technologies for future BAU and specialized technology use cases related to IT. This included hardware pilot testing/process improvements/platform changes covering all of WorkSafe NZ (17 offices, 600 people).Developed, process documented and implemented an IT asset disposal system in accordance with AOG.Analysed requirements and procured equipment for remote emergence response and management system.Analysed and procured VR equipment for learning and development.Created and optimized user and service provider facing documentation related to many aspects of IT.Developed hardware asset record system to increase capability and reduce stock.Part of the Agile workgroup for head office floor design layout project.Primary liaison for BAU hardware for users and suppliers/providersOperations BAU support, improvements.System administration and indepth troubleshooting etc were part of my day in a constantly evolving IT infrastructure. This included documentation, user guides, training sessions, walk-ups and ticket system.Training of users in many aspects of IT formally and informally.Gap analysis for on and offboard processes.Pilot tester for many tools/technologies related to IT improvements for security and users

Wellington, New Zealand

System Administrator and SME.Creation/administration of all employees and contractors in Active Directory, Microsoft exchange / Microsoft 365, Skype for business and multiple bespoke systems. This is for all employees and contractors at the Civil Aviation Authority and AVSEC (Airport staff) throughout New Zealand. I am also Subject Matter Expert (SME) for several bespoke systems. The central point of reference for HR, Payroll, Service desk, Applications team concerning user and group changes.Responsibilities also include: Airport employee dashboards, documentation of onboarding/change processes and user account troubleshooting

Munich Area, Germany

Onsite IT support at a Technical University Munich, Germany.IT system initially was Microsoft Client 2020 and rolling out to Office 365.All IT hardware was replaced in this change (300+) desktop and periphery setups. Many requiring specialised engineering software for propriatary engineering machines.

Munich Area, Germany

BayWa r.e. ∙ Global Leader in Renewable Energy Solutions ∙ Reported to Director of IT Global∙ Supported 2 ,000 customers worldwide via Teamviewer/ Skype∙ Developed and implemented Asset Management and Tracking System, integrated into Sharepoint and Azure∙ Reduced stock holding levels and decreased IT expenditure by EUR 60k p.a.∙ Enhanced benefits to health & safety, reduced corporate carbon footprint and created alternative office space usage options∙ Appointed as designated first point of testing and customer hub for 2FA due to diligent and meticulous working methods∙ Lifted customer satisfaction as first point of contact through friendly, relatable, competent & solution focused interaction∙ Led multiple project implementation roll outs∙ Provided user facing IT onsite Support/ Service desk for Microsoft based systems∙ Delivered essential support and collaboration services including: Full desktop support and endpoint management; ITIL compliant incident response and service request fulfilment including IMAC services of endpoints, mobile devices and accessories; Local inventory management and forecasting; New user onboarding and Identity & Access Mgt∙ Systems used; Ticket system/ Skype for Business/ Microsoft Win10 3 65/ Sharepoint/ Teamviewer/ Active Directory/ System Center Configuration Manager/ Microsoft Office.

Munich

EY ∙ Big 4 Professional Services Firm ∙ Reported to IT Manager∙ Supported 1,600 customers locally∙ Developed and implemented complete Asset Management & TrackingSystem plus Database∙ Enabled efficient use of resources∙ Facilitated usage load forecasting∙ Organised and ran monthly training conferences for up to 300 people∙ Provided user facing IT onsite Support for Microsoft based systems∙ Delivered essential support and collaboration services including: Fulldesktop support and endpoint management; ITIL compliant incidentresponse and service request fulfilment including IMAC services ofendpoints, mobile devices and accessories; Local inventorymanagement and forecasting; New user onboarding and identity andaccess management; A/V system management and event support∙ Systems used; Service Now/ Lotus Notes/ Mercury SAP/ Windows 10/Microsoft Office products.

Munich Area, Germany

Leading European Digital Cloud Transformation Partner Reported to Director of Professional Services∙ Created and implemented digital Inventory Data Management System∙ Doubled internal resource efficiencies∙ Reduced costs and delays for external customer projects∙ Scrutinised and revised existing A/V installation techniques∙ Saved several EUR 100k p.a. and months of downtime∙ Executed Audio Visual (A/V) conference room equipment installs∙ Tested and signed off completed installs and handed finalised projects over to client∙ Oversaw stock management and ordering∙ Undertook maintenance and troubleshooting at client locations∙ Designed and implemented event A/V setup∙ Led project coordination∙ Systems used; Crestron/ Extron/ Clickshare/ Polycom/ Microsoft Office products

Google, Munich, Germany

Big 4 Technology Company ∙ Reported to Regional IT Manager EMEA∙ Directed Inventory Management, A/V Technology and Training∙ Supported 900 customers at Google’s European Tech Hub∙ Managed rapid expansion from 110 to 900 employees over five yearsincluding three interim locations∙ Specified and oversaw all technical aspects of build design andcompany move to Google House∙ Advised Global VP on A/V conferencing matters and secured EUR600k budget to implement envisioned solution design∙ Served as European central reference point for any new hardwareadopted by the organisation∙ Shaped innovation as global project expert for proprietary Googledevices and software∙ Mentored European IT Support Managers and trained peersinternationally∙ Improved performance in tech departments across Europe∙ Negotiated increased budgets and headcounts for specialisttechnology teams∙ Workload day assessment served as model for European sites∙ Tested and advised on new badge scanning operation time in/out∙ Completed regular Performance Measurement & Reporting∙ Thrived on fast moving environment with frequent changes∙ Delivered full end user, desktop, and endpoint managementincluding:∙ Endpoint lifecycle management (IMAC)∙ Inventory projection, validation and ordering∙ Onboarding, Identity & Access Management for all onsite staff &contractors, including Education & Awareness∙ Quarantine of returned systems and Data Hardware disposal∙ Preparation for Return/ Hotswap/ Redeployment/ Disposal

Munich Area, Germany

Field technician for gaming machines in greater Munich

Auckland, New Zealand

Field Service/repair/prevention of Casino Gaming machines at many locations. Management of workload. Professional on the spot decision making to serve business and client best.

Auckland, New Zealand

Self Employed.Created a client base.Created business client service cotracts for therapy.Ran and maintained a successful health provider business

Wellington, Nz

Managed all sound and lighting equipment.Complete event planningEvents set up and pack downsEquipment repair and maintenance.Consultation with external entertainment providers.Matched equipment requested with what best will serve the purpose.I was the first point of call for bands/djs etc and worked with them to provide a optimum venue complete with all equipment needed and timeline for daily changing events. I worked through and was the overseer and man responsible for complete events from beginning to end (packdown)

Education record

Certificate In Deutsch B++ (University Level), German Language, Passed B++ Course (University Level Understanding)

Diploma, Neuromuscular Therapy, Diploma

Diploma, Sound, Lighting And Production., Diploma