Michael Smith, Mba Email & Phone Number

New York, Ny, Us

Hamilton Nj

South Jersey

Performance Impact: Lead, Coach and performance manage over 60+ bankers across South Jersey District to outpace target growth goals and increase overall deposits and commercial loans as well as full management accountability for daily processes and strategic priorities across district.• Full management & accountability of deposit/loan gathering; process & strategic planning; performance management of a district of retail branches• Actively coach, train and mentor bankers thru regular… Show more Performance Impact: Lead, Coach and performance manage over 60+ bankers across South Jersey District to outpace target growth goals and increase overall deposits and commercial loans as well as full management accountability for daily processes and strategic priorities across district.• Full management & accountability of deposit/loan gathering; process & strategic planning; performance management of a district of retail branches• Actively coach, train and mentor bankers thru regular branch visits to exceed performance targets• Work alongside all business partners to increase sales production and share of wallet growth• Responsible for ensuring operational integrity and adherence to risk management across all branches• Provide guidance to help leaders improve customer / employee engagement results helping reduce client / employee attrition • Responsible for managing a District Manager Business Book and COI partnership with district geography which has led to over $20 Million in Non Interest DDA and $10Million in new commercial loans• Actively involved in community events in district area alongside NFP board seats Show less

Woodbridge

Performance Impact: Provided the Bank leadership to focus on all small business products and services to enhance overall value to existing and prospective business clients. A dedicated resource that has been responsible for increasing sales across all third party services while regularly launching creative & successful business deposit campaigns to support commercial score card growth.• Expected to deliver maximum sales and profit growth while driving continuous improvement across all small… Show more Performance Impact: Provided the Bank leadership to focus on all small business products and services to enhance overall value to existing and prospective business clients. A dedicated resource that has been responsible for increasing sales across all third party services while regularly launching creative & successful business deposit campaigns to support commercial score card growth.• Expected to deliver maximum sales and profit growth while driving continuous improvement across all small business sales functions. • Developed a formal commercial calling process / business call expectations to support the desired Small Business Customer Experience • Developed regular MIS to sustain and stimulate the most effective activities and behaviors to optimize business sales results • Lead Bank Sponsor for Small Business Salesforce (CRM) build out• Managed and launched quarterly campaigns to increase sales of all commercial products• Actively managed the Bank’s Commercial Business Partnerships• Lead all Retail Grand Opening projects which includes the development of market intelligence, competitive scans, promotional product offers and overall marketing strategy to drive deposit growth Show less

Woodbridge

Performance Impact: Provided the Bank leadership and determination to create a learning culture that stimulated employees and senior level executives to embrace continuous professional improvement programs in the areas of technology, leadership, product, commercial sales and service training.• Linked continuous employee training and career growth to increased Bank customer satisfaction, service loyalty, and shareholder value. Developed off-site management training programs and virtual… Show more Performance Impact: Provided the Bank leadership and determination to create a learning culture that stimulated employees and senior level executives to embrace continuous professional improvement programs in the areas of technology, leadership, product, commercial sales and service training.• Linked continuous employee training and career growth to increased Bank customer satisfaction, service loyalty, and shareholder value. Developed off-site management training programs and virtual teller training portals to enhance the overall learning experience. • Guaranteed consistent client experiences by systematizing the Bank’s Service & Sales protocols resulting in award winning service 2 years in a row.• Lead the initiative to secure Voice of Customer, Internal Satisfaction Surveys & Mystery Shop Firms to measure service protocols and distribute results across organization.• Developed a comprehensive Merger Learning Strategy that focused on successful retail and back-office employee transitions. The M&A strategy was multi-faceted to include formal instructor led; self study and simulation systems training which has been widely adopted as the company standard for alignment initiatives.• Coordinated & Implemented Bank-Wide Learning Management System (LMS) to create a more efficient and scalable learning process in anticipation of future growth Show less

Short Hills

Performance Impact: Expected to deliver maximum sales and profit growth while driving continuous improvement across all sales functions. Focused on developing and managing the bank’s internal/external sales practices with the focus on positively impacting business results and shifting our deposit mix from CDs to core• Analyzed sales and performance results to identify successes, challenges, anomalies, and trends • Developed actionable recommendations to fuel and guide the sales strategy… Show more Performance Impact: Expected to deliver maximum sales and profit growth while driving continuous improvement across all sales functions. Focused on developing and managing the bank’s internal/external sales practices with the focus on positively impacting business results and shifting our deposit mix from CDs to core• Analyzed sales and performance results to identify successes, challenges, anomalies, and trends • Developed actionable recommendations to fuel and guide the sales strategy and sales delivery initiatives and efforts of the team and partners while actively leading change initiatives • Lead and developed the Bank’s Customer Relationship Management (CRM) project resulting in enhanced relationship management processes across the Bank• Lead and mentored the retail sales team in understanding their market footprint and customer penetration with defined market area of branch locations and business planning• Facilitated relationship management sales programs & small business prospecting workshops to enhance level of sales competence throughout the retail bank• Supported the development of new commercial products to meet the needs of commercial client including Commercial Checking; High Yield Checking, Business Lines of Credit and Business Card program• Supported the Union County Market in business development and joint call responsibilities• Facilitated joint sales meetings to review results and measure progress of scorecard• Actively coached retail branch team to enhance overall sales and service behaviors Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelors, Business Administration And Management, General