Michael Sobczyk Email & Phone Number

Oversee the overall operations of the business including but not limited to managing accounts receivable and payable, bookkeeping, expense reporting, marketing, mailings, filing, banking, contacting external customers by phone and email, analyze internal reports and granting approval of company spending and a working knowledge of Quickbooks.· Maintain quality and high levels of customer retention by establishing set prices, updating and enforcing policies and ensuring safe business practices and administrative procedures were in place for successful day to day operations. · Apply advanced knowledge of Microsoft Office Suite Package by Creating, analyzing, organizing and interpreting profit and loss statements of business income and created forecasts for future months by utilizing Quickbooks Reports and Reports using Microsoft Excel.

Omaha, Ne

· Review new business submissions for Medicare Supplement Polices to ensure that proper documentation and data collection is in the file prior to referring to Underwriting.· Interview clients and producers regarding termination of current Group Insurance, Group Medicare Advantage Insurance and replacement of current Medicare Supplement Polices to determine the clients eligibility for Guarantee Issue and Open Enrollment· Take inbound calls from clients and producers regarding their enrollment and application process.

· Contacted customers through phone and email requesting their AML policies and procedures, applicable federal or state licenses, registrations, and financial documents as needed. Reviewed documentation to ensure industry adherence and potential risk. · Responded to escalations submitted by upper management, fraud and customer support teams to ensure account operations were compliant with PayPal and Government regulations. · Demonstrated leadership by facilitating daily meetings, learning sessions and submitting efficiency ideas to make procedures more efficient. · Created, maintained, analyzed and updated daily data for individual agents’ daily, weekly, quarterly and annual performance using Excel which identified areas of improvement. Implemented a weekly team challenge for round table discussions of team and individual agent performance. · Created tools for distribution to employees such as a Pay Check and Time-Off Calculator using Excel.

· Processed, sorted and filed invoices, as well as provided data entry and risk management assessments by taking daily inventory for Eagle Global Logistics Company.· Regularly completed required daily tasks in a timely and efficient manner before expected deadlines.

Omaha, Ne

· Supervised, provided leadership, and offered guidance and assistance to a team of 10 tellers to reach sales goals by providing feedback and guidance on banking policies, customer service skills and management of time and teller drawers. · Oversaw day to day operations of the bank by balancing the vault, money orders, travelers' checks and teller drawers, processing loan applications, reviewing credit reports for the bank’s exposure to risk· Developed and updated company policies, documents and literature for staff to ensure smooth daily operations and ease of use and access.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General