Michael Sofroniou Email & Phone Number

Toronto, On, Ca

Ontario, Canada

As a Business Development Associate at the Ontario Society of Professional Engineers (OSPE) this role holds a pivotal role in driving strategic initiatives and partnerships. This role encompasses overseeing the planning, execution, and enhancement of programs, services, and support offered to OSPE members and program participants. A key responsibility of the Business Development Associate is to ensure alignment with OSPE's mission, values, and strategic direction, focusing on elevating program quality and innovation to drive member engagement and revenue growth.

Greater Toronto Area

• The Account Development Specialist is the image, face and voice of NAPA. I am accountable forbuilding and maintaining quality business relationships with existing and new customers by implementingNational, Regional and District-level sales development initiatives and promoting NAPA auto parts andprograms. .• Implementation and sales growth with the development plans and supporting District and Regionalstrategies/objectives re: deployment of marketing programs and promotions.• Working with District Sales Manager and Store managers to develop sales development plans forgrowing business with existing customers in his/her assigned territory.• Gathering market intelligence as this allowed our success in each region. Reporting service or productissues to assigned store managers and district sales managers.• Proposing price recommendations on specific accounts and assisting in collections and in ensuringaccounts adhere to buying conditions.• Placing a focus on developing strong relationships with customers by providing exceptional servicewith exceptional and thorough follow-up.• Enforce sales growth plans by successfully deploying marketing and promotional programs and huntingnew business within the territory.• Sales quota maker; 2016, 2017, 2018, 2019 and 2022

• Lead a diverse team of Contract Network Advisors and Dispatchers towards the organizational goals and objectives• Increase member experience and departmental effectiveness, through regular coaching, communication and development of team members• Facilitate regular team meetings, to promote open communication, creative thinking and to share best practices.• Conduct annual performance reviews and provide feedback to each team member to ensure personal development goals are achieved as well as departmental goals• Partner with business partners to establish a cross-functional team, to evaluate business practices and process to ensure alignment with the organizations strategic plan • Coordinate scheduling with the Network Contract Centre to address real time shortages within the network to ensure member needs• Analyze monthly and quarterly network statistics, to identify gaps and

•Effectively directed daily operations for the Customer Service department•Managed, tracked and monitored inbound/outbound call center calls in order to ensure and deliver 100% customer satisfaction •Planned, budgeted and coordinated the initiation and completion of marketing projects, increasing magazine subscription accounts through use of fax/email blasts, direct mail and telemarketing •Partnered with other members of the leadership team to identify challenges and opportunities for the business over the medium to long term•Liaisoned between corporate clients and company’s executives to meet and exceed client’s requests•Managed circulation databases for Rogers Media titles (Macleans, Flare, Canadian Business etc.) to Transcontinental Media (TV GUIDE, HOCKEY NEWS, CANADIAN LIVING etc.) magazines. Involved with sales analyses, database maintenance, mail campaigns, renewals, invoices and production schedules •Established policy tables to have our system run in a smooth fashion when it comes to transactions/ and customer service scenarios and order processing