Michael Sofroniou Email & Phone Number

Toronto, ON, CA

Ontario, Canada

As a Business Development Associate at the Ontario Society of Professional Engineers (OSPE) this role holds a pivotal role in driving strategic initiatives and partnerships. This role encompasses overseeing the planning, execution, and enhancement of programs, services, and support offered to OSPE members and program participants. A key responsibility of.

Greater Toronto Area

• The Account Development Specialist is the image, face and voice of NAPA. I am accountable forbuilding and maintaining quality business relationships with existing and new customers by implementingNational, Regional and.
• Implementation and sales growth with the development plans and supporting District and Regionalstrategies/objectives re: deployment of marketing programs and promotions.
• Working with District Sales Manager and Store managers to develop sales development plans forgrowing business with existing customers in his/her assigned territory.
• Gathering market intelligence as this allowed our success in each region. Reporting service or productissues to assigned store managers and district sales managers.
• Proposing price recommendations on specific accounts and assisting in collections and in ensuringaccounts adhere to buying conditions.
• Placing a focus on developing strong relationships with customers by providing exceptional servicewith exceptional and thorough follow-up.

• Lead a diverse team of Contract Network Advisors and Dispatchers towards the organizational goals and objectives
• Increase member experience and departmental effectiveness, through regular coaching, communication and development of team members
• Facilitate regular team meetings, to promote open communication, creative thinking and to share best practices.
• Conduct annual performance reviews and provide feedback to each team member to ensure personal development goals are achieved as well as departmental goals
• Partner with business partners to establish a cross-functional team, to evaluate business practices and process to ensure alignment with the organizations strategic plan
• Coordinate scheduling with the Network Contract Centre to address real time shortages within the network to ensure member needs

• Effectively directed daily operations for the Customer Service department
• Managed, tracked and monitored inbound/outbound call center calls in order to ensure and deliver 100% customer satisfaction
• Planned, budgeted and coordinated the initiation and completion of marketing projects, increasing magazine subscription accounts through use of fax/email blasts, direct mail and telemarketing
• Partnered with other members of the leadership team to identify challenges and opportunities for the business over the medium to long term
• Liaisoned between corporate clients and company’s executives to meet and exceed client’s requests
• Managed circulation databases for Rogers Media titles (Macleans, Flare, Canadian Business etc.) to Transcontinental Media (TV GUIDE, HOCKEY NEWS, CANADIAN LIVING etc.) magazines. Involved with sales analyses, database.