Michael Solis Email & Phone Number

Creating and executing manual test cases and automated scripts using a combination of Protractor, Selenium, QMetry, HP ALM, UFT, LeanFT, Mobile Center, VuGen, and Performance Center. Working with other tools such as Eclipse, VS Code, Visual Studio 2015, MS SQL Server Studio 2014, MySQL, Jenkins, and JIRA. Other duties include data analysis, database conversion, and load and performance testing.

Learning and using the tools used for software testing in an Agile software development environment. Creating and executing manual test cases and automated scripts using a combination of HP ALM, UFT, LeanFT, and Mobile Center. Working with other tools such as Visual Studio 2013, MS SQL Server Studio 2014, MySQL, Jenkins, and JIRA. Other duties include data analysis and database conversion.

After Apple, I evaluated my situation and since I was having no luck in the job market, I decided to invest my time in obtaining my B.S. Degree by going to school full-time.

Sacramento, California Area

• Provide tier 1 iTunes Account support to customers via Chat or Email• Unlock or reset customer accounts and or passwords with proper verification• Provide basic technical support issues with iTunes to customers• Acted as tier 2 iTunes Store Chat/Advisor when needed

Sacramento, California Area

• Provide tier 2 technical support• Provide support for MobileMe, iLife, iWork, Apple Computers• Troubleshoot hardware and software issues• Log case information using proprietary software to communicate with various departments• Provide call summary and sales information to the team• Sell products to benefit the customers needs

Elk Grove

• Provide tier 1 technical support• Provide support for MobileMe, iLife, iWork, Apple Computers• Troubleshoot hardware and software issues• Log case information using proprietary software to communicate with various departments• Provide call summary and sales information to the team• Sell products to benefit the customers needs

Sacramento, California Area

• Provide technical support for employees of PG&E• Troubleshoot software and account issues• Create, modify, and dispatch service tickets and assign to appropriate departments

Sacramento, California Area

• Provide remote/desktop support to users out in the field or in-house• Troubleshoot hardware and software issues• Install Windows updates and software patches• Setup and install user systems for production use

Sacramento, California Area

• Provide helpdesk support for customers for Nice Systems• Install and configure proprietary hardware and software for recording digital/analog phones and radio• Install and configure networks for interfacing with proprietary hardware• Service Compaq, HP, Dell, and proprietary computers• Integrate systems with-in call centers, financial institutions, public safety and hospitals• Troubleshoot hardware and software issues

Sacramento, California Area

• Administer two networks, administrative and student• Second level support for Mac/PC computers• Create and maintain backup schemes• Project management• Create work schedule for staff• Arrange meeting with product vendors for review• Budget management• Provide latest technology to improve learning experience for students• Create and document network maps• Manage anti-virus software• Build and maintain production servers for network• Create hard drive images for classrooms• Assist with design of network• Communicate with other departments to resolve system problems• Installs and tests system software upgrades• Collects, analyzes, reports on, and make suggestions to improve all aspects of network performance• Supervise both permanent and federal work study employees in the department• Customer Service

Sacramento, California Area

• Supervised student interns• Troubleshot hardware and software issues for Mac/PC computers• Troubleshot network issues• Created software images for classroom labs• Customer Service

Bachelor'S Degree, Computer Information Systems, 3.90

Activities and Societies: DeVry ExtramuralComposition Advanced Composition Introduction to Humanities United States History Tech, Society.

Associates In Applied Science Degree, Cisco Systems

Associates In Applied Science Degree, Computer Technology