Michael Sonne Email & Phone Number

Boca Raton, Florida, United States

Installation, setup, configuration. troubleshooting and instruction of A/V equipment, CCTV, Security solutions, Smart devices, Printers, Networking equipment, Servers and PC's in a multitude of environments.Disaster recovery and data backup/recovery solutions.Adware/Greyware/Malware/RansomWare/Spyware and Virus Removal.Network installation, setup, configuration and ongoing support.Email setup and support with Exchange, IMAP, POP3 and Web-based clients.Advanced Hardware/Software support for custom builds.HIPAA/SCC compliance

Fort Lauderdale, Florida, United States

Installed and configured Windows, MAC PCs and POS units managed within Azure Active Directory, Intune and proprietary software.Installed, setup and configured Windows servers.Installed and configured networking equipment that included, Firewalls, IoT devices. switches, WAPS and VOIP phones.Setup and configured user accounts, groups and lists in Active Directory, AAD and Office 365.Provided advanced troubleshooting for remote and onsite Windows PCs/Servers, Apple MACs, iPads, printers and a multitude of other devices.Worked with the help desk to take over calls outside of their support.Trained and guided new technicians with the skills and knowledge needed to perform work efficiently.Provided the highest level of customer support to an array of clients and executives in a diverse industry.

Special Project Leader for many pre launched mobile devices (NDA Signed).
Compatibility testing of all the cellular handsets/laptops/Bluetooth accessories for major carriers and manufactures in the United States, per Bluetooth SIG specifications.
Compile test results and accurately/professionally write client reports.
Provided IT consultation services for the company regarding security, end-user issues, virus/malware removal and desktop/hardware support.
Interviewed, trained and assessed new employee's per company guidelines and specifications.

Boca Raton, Florida, United States

Organized and led Special projects including SWAT, No Date Paid and Company audits.Assisted the IT Supervisor with the maintenance of all company workstations.Provided End-User support for employees, automated/manual installation of applications/hardware/software, e-mail support and the troubleshooting of workstations/servers.Assisted Adjusters in all aspects of Workman's Compensation Claims Handling.Performed multiple clerical duties including administrative mainframe access to company checking accounts and printers. Confidential patient information and secured mail room access.