• Managed global qualitative & quantitative healthcare research studies with world-wide fieldwork team.• Responsible for the full life-cycle of various US and Global projects, including bidding stages, managing local teams for maximum efficiency, and ensuring profitable margins throughout.• Managed deliverables using project management techniques, leadership and communication skills resulting in on time and on budget project success.• Fieldwork lead coordinator, aiding client and third party bidding, and cost management for US & Global RFQs.• Experience in patient & HCP recruitment.• Responsible for managing client expectations and maintaining client enthusiasm throughout the entirety of the project.• Oversaw US, UK & PL incentive program – responsible for various incentive methodologies for HCPs, patients and foundations• Managed client relationships in a supportive and confident manner. Subsequently, requested by clients as project manager on new projects.

• Responsible for updating and maintaining studies currently in field and pre and post implementation. Closely considering client-needs, project quotas, fielding dates, production rates and scheduled interviewer hours. Also responsible for composing daily work agendas for our call centers in various locations. • Maintain close communication with project management team to ensure studies are running on time while daily targets/ quotas were met.• Assist with field operations; submitting RFQs, recruiting vendors and online panelists while also researching full service companies for outsourced projects.• Primary point of support for Fulcrum monetization/ online polling application. • Functioned as team lead and monitor, working closely with our VICI dial system while reviewing interviewers for quality control.

• Supervise approximately 75-100 call center associates in various states.

• Responsible for supervision remote and in person interviewer employees.

• Responsible for monitoring polling interviewers performance during calls.

• Performed polling interview calls for various projects.