Michael Soward Email & Phone Number

Atlanta, Georgia, United States

Initially help support pre-production vehicle builds, including assisting cross functional teams Travel to locations to support as required until the local Service Center opens, including but not limited to, production plantFollow Rivian repair procedures with efficiency without compromising quality and safetyPerform complex diagnosis, repairs, installations, and inspections on vehiclesPerform vehicle repairs in a setting outside of a service centerConduct road tests on vehicles to ensure quality of the repairPerform necessary parts operations such as parts ordering, receiving, shipping and inventoryProvide service support to the field to support the Service organization

Atlanta, Georgia, United States

I utilize my vehicle maintenance expertise and customer service skills to perform vehicle maintenance and repair work according to dealer and factory standardsDiagnosing the cause of any malfunction and performing appropriate repairs with accuracy and efficiencyPerforming Multipoint Inspections on every vehicleRoad-testing vehicles to ensure quality of repair prior to customer delivery

Roswell, Georgia

Currently I utilize my vehicle maintenance expertise and customer service skills to perform vehicle maintenance and repair work according to dealer and factory standardsDiagnosing the cause of any malfunction and performing appropriate repairs with accuracy and efficiencyPerforming Multipoint Inspections on every vehicleRoad-testing vehicles to ensure quality of repair prior to customer delivery

Performed preventive maintenance checks and services on a wide array vehicles which included freightliners, from 2 1/2 – 40 ton vehicles, and their associated trailers Performed supervisory duties, maintenance management, recovery, fault diagnostics, repair, overhaul, component/major assembly substitution and exchange Provided shop safety programs, technical guidance, and quality assurance & control during vehicle inspections Successfully enabled the unit’s 40 armored vehicles and other necessary supplies to consistently maintain a readiness of over 95% Handled, controlled, and disposed of petroleum, oils, and lubricants. Served as the alternate Hazmat Manager in 2011Provided guidance, instruction, direction and leadership as a Team Leader to four individuals for the purpose of achieving a key result or group of aligned results Maintained $200,000 worth of personal and unit equipment that was used for military training, maintenance specific duties, and operations in a hostile and hazardous environment

Greater St. Louis Area

Recommended and processed customer equipment for repair Provided product knowledge, phone programming, and equipment troubleshooting for the sales force in the retail center Received, scanned, and entered inventory into database system Coordinated inventory restocking and purchase requirements Developed, coached, and trained new technicians on company practices, troubleshooting techniques, and ethical standards