Michael Spann Email & Phone Number

Grafenwöhr, By, De

Grafenwöhr, Bavaria, Germany

Service Desk Technician at DoDEA Europe East District, Grafenwöhr Elementary School. Supports Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.• Utilizes several administration tools to include: Entra, InTune, Azure Active Directory, SCCM, Service Now, Ground Control and SMART management console. • Provides End User Development (EUD) support service and incident resolution remotely and through touch-labor services to ensure that the end user operational environment is functional.• Installs new and maintain existing hardware and software and investigates hardware problems and perform system hardware and communication connection repairs.• Analyze, plan, design, and install new personal computer systems and reviews, monitors, and upgrades existing personal computer systems• Provides accurate troubleshooting that ensure satisfactory call resolution and supports and maintains database integrity

Kaiserslautern, Rhineland-Palatinate, Germany

Supervises the operation and control of movement for personnel. Assists in the coordination and implementation of operations, administration, training programs and communications activities. Accounts for location, employment and deployment of organic operating equipment and maintenance activities.575th Expeditionary Terminal Operating Element

Kaiserslautern, Rhineland-Palatinate, Germany

Oversees the installation, operation, and maintenance of the Army's communication systems, which encompass radio, satellite, and data communication systems. Provides guidance and training to a team of communication systems specialists, ensuring the proficiency of all personnel in operating and maintaining the necessary equipment.536th Signal Company

Grafenwoehr, Germany

530th Movement Control Team

Grafenwoehr, Germany

341st Movement Control Team

Hohenfels, Bavaria, Germany

Windows System Administrator employed with Army TADSS Maintenance Program (ATMP). Responsible for installing, configuring, and maintaining Windows servers and workstations for the Joint Multinational Readiness Center, Information Systems (JMRC-IS). Responsible for installing and maintaining application software and coordinating the networking connectivity. Evaluates hardware and software technologies while remaining involved in developing and overseeing the backup, replication, and fail-over strategies.• Manages users and workstations with Active Directory to include the creation of PKI cards with vSECCMS Agent. • Monitors the health of the JMRC-IS servers through the use of I-SolarWinds.• Manages JMRC-IS Virtual Machines with VMware vSphere.• Troubleshoots user issues within CTIA (LT2 IS) Map and Instrumentation. • Proficient in conducting research to include the utilization of the JMRC Software Support Function Wiki Page (SSF Wiki Page).• Applies Security Technical Implementation Guides (STIGs) to Windows devices applicable to the JMRC hardware list in compliance with Federal Information Security Modernization Act (FISMA). Utilizes the AIT Engineering’ Continuous Monitoring application to view and update applicable check list.

Vilseck, Bavaria, Germany

Accurately recorded, oversaw issuance and receipt, conducted inventories, reconciled discrepancies, ensured regulatory compliance, and coordinated with other units to facilitate the transfer of equipment and supplies.DoD contractor | BMS Co. GmbH

Böblingen, Baden-Württemberg, Germany

Provided administrative support to the personal property office, which included data entry, file management, and the preparation of reports or presentations related to transportation activities.Organized the shipping of personal property and vehicles. Counseled service members and civilians, answering their concerns and solved any problems that arose during the transition process.

Vilseck, Bavaria, Germany

Assumed critical responsibilities including the operation and monitoring of radar systems to detect and track various objects such as mortar, artillery, and missiles, analyzing radar data for timely and accurate information crucial to tactical decision-making, conducting routine maintenance and troubleshooting activities to ensure optimal radar system functionality, providing training and guidance to junior radar operators, effectively communicating radar data to command authorities and military personnel to support mission planning and situational awareness, and upholding established protocols and procedures to maintain operational security and safeguard military personnel and assets.A/N TPQ-53 | A/N TPQ-502nd Calvary Regiment

Vilseck, Bavaria, Germany

A/N TPQ-36 | A/N TPQ-53 | A/N TPQ-502nd Calvary Regiment

Dongducheon, Gyeonggi, South Korea

A/N TPQ-362nd Infantry Division

Bachelor Of Science - Bs, Cybersecurity Technology

Bachelor Of Science - Bs, Marketing

Associate Of Arts - Aa, General Studies