Michael Spires Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

4G:- Architecture, EPC, Procedures and KPI Management- VoLTE- Security5G end-to-end:- Architecture, Design, Call Flow- MIMO, Beamforming, Deployment- Coverage and Capacity Dimensioning- 5G Beam and Downtilt, Nominal and PCI / PRACH Planning

Cape Town, Western Cape, South Africa

Pretoria, Gauteng, South Africa

Key Duties and Roles fulfilled-Dealing with Network related issues from a customer-facing perspective while communicating with internal teams to monitor, report and attend to issues that are brought to our attention.-Assisting customers with frontend troubleshooting and managing customer expectations while investigating and attending to medium-to-long-term solutions.- Facilitating Field Service Appointments and managing VIP Customer Satisfaction- Field Marketing and promotion of Brand Awareness- Simple Administrative tasks relating to team performance and attendance.

Gauteng, South Africa

Control Room Operator and DispatcherSkills built upon include :- Effective time and resource management- High stress threshold - Team working capabilities- Training of new recruits (on the job / WIL)- Customer Service - Technical aptitude (Microsoft Outlook , Google Maps + Tracking softwares , Specialist security softwares such as Listener)- Handling of interpersonal relationships between colleagues and management- Basic understanding of administrative and logistics work