Michael Spiro Email & Phone Number

Detroit, Mi, Us

Southfield , Mi

Greater Detroit Area

• Act as liaison between customers and advisors.• Oversee and manage all internal IT.• Oversaw and implemented CRM conversion.• Troubleshoot all computer and technical issues.• Provide technical support for clients.• Managed company website from 2008 -2014.• Developed and implemented current company automated traded process.• Developed and implemented all company work processes.

Greater Detroit Area

• Develop and encourage long term client relationships.• Experience in managing six figure income portfolios.• Conducted company research and analyzed profiles.• Position products based on need and client’s long term financial goals.• Knowledgeable in all investment products, life and disability insurance, long term care.• Identify, execute and follow up on opportunities to gather additional client assets while providing client centered discussions.• Responsible for driving face to face customer appointments and interactions in the branch as well as phone sale opportunities

Greater Detroit Area

• Increase productivity 10-15 % of document prep and scanning departments.• Developed new methodologies to introduce new offerings to customers.• Oversee all aspects of business including production, pricing, technology, and troubleshooting.• Promoted to position within six months of hire date.

Greater Detroit Area

• Responsible for identifying new market segments and significantly expanding the existing customer base.• Use leading edge technology and marketing techniques to enhance sales presentations.• Collaborate with storage and scanning expert to maximize market share and meet customer requirements.• Selected to pilot new technology program in sales strategies and tactics.

Greater Detroit Area

• Created and executed aggressive marketing strategies for optimizing sales of quality-assurance and performance software in U.S. and international markets.• Commended for high degree of sales performance (cross product selling included), customer loyalty and standards of service.• Trained in Client Server Vantage (network monitoring), EcoPredictor (capacity planning), QA Center Performance Edition (quality-assurance), OptimalJ (website quality-assurance), NuMega (debugging) and PointForward (remote monitoring) software products and services.• Trained in Mainframe File-Aid Express (quality-assurance) and Strobe (monitoring) products.

Greater Detroit Area

• Took initiative to develop new quotation process by providing customers with pricing in 24-48 hours reducing the established 5-day lead-time.• Worked closely with industry vendors, distributors, and customers researching new business requirements and analyzing current market competition and availability, then developing and manufacturing new products.• Effectively able to trouble shoot most internal customer service issues, establishing myself as the “Go-To Guy” within the department.• Launched new computer software for shim stock label system, which eliminated previous design and time concerns.• Utilized desktop publishing skills to create catalog changes and engineering data for training and reference materials. • Trained new employees, distributors, and sales representatives on product knowledge, pricing, and company procedure.

Greater Detroit Area

• Created technical data fliers for new product launch, combining graphic, written, and engineering skills. • Collaborated with distributor companies to update De-Sta-Co’s product line and graphic work in new catalogs. • Developed entire work instruction with step-by-step pictures for De-Sta-Co Cylinder Division on the 82G series “World Clamp”.

Bachelor'S Degree, Political Science

Associate'S Degree, Computer Software Engineering, 3.75

• Develop and encourage long term client relationship. • Experience in managing six figure income portfolios. • Conducted company research.

Associate'S Degree, Technological Sciences, 3.75

High School Diploma, General Studies