Michael Spraul Email and Phone Number

Level 1 phone and chat support for desktop hardware and software systems. Identify, document and troubleshoot problems. Follow documentation, reporting and communication standards to ensure consistent and rapid problem resolutions.

Trained to operate a commercial motor vehicle in compliance with federal, state and local regulations.Transport single or multiple orders over long distances in a secure and efficient manner. Provide timely communications with central office and distributed logistics entities.

Install, configure, support, repair and update 400 laptops and 200 desktops distributed across 3 states in a Microsoft Active Directory network environment.Install, configure and maintain Novell NetWare LAN environment.Coordinate vendor service for warranty repairs.Coordinate and update clinical software to achieve and maintain regulatory compliance.Configure and build VoIP phone numbers, response groups and ACD queues in a Microsoft Lync environment.Octel mailbox programming.Report writing with Crystal Reports software and Microsoft SQL Management Studio.Command line script and batch programming.TCP/IP, DNS, DHCP management.Build and deploy network connected and client-shared print queues.Support Microsoft Office suite: Word, Excel, Powerpoint, Access, Outlook, Lync/SkypeSupport Lotus office automation suite. Track and report tasks using on-line ticketing system.Remote and telephone support.Maintain equipment inventories.Ensure proper disposal and recycling of equipment.Give new user orientations to standard hardware.Build data cabling and connections.Maintain on-site time-keeping systems.Maintain and provide timely support for Conference Rooms... Support physical access controls.Graphic design. Order supplies and equipment.Communicate effectively with colleagues at many levels of technical expertise.Be available for 24-hour on call cycle.Travel to remote locations.