Michael Stammers Email & Phone Number

Remote

Worldwide

. Organized and hosted large-scale events and parties onboard the ship, ensuring guests had an enjoyable and memorable experience.. Hosted game shows, trivia, and other engaging activities to create a lively and entertaining atmosphere for guests.. Built strong relationships with guests, establishing a rapport that contributed to their overall satisfaction and loyalty.. Assisted veterans and other guests requiring additional support, facilitating connections and ensuring they could fully enjoy their time onboard.. Demonstrated sensitivity and awareness to guests' needs, proactively identifying when they may be having a difficult day or struggling to meet people.. Served as a Muster station leader, providing clear guidance to guests during emergency drills and maintaining a safe and secure environment.. Actively participated in fire-fighting and other safety duties, prioritizing the well-being of guests and crew members.

Lincoln, United Kingdom

. Liaised with other departments around the world to ensureseamless service delivery for customers.. Assisted colleagues with complex issues to achieve timelyresolutions.. Effectively handled high-level customer complaints whilemanaging their expectations.. Ensured customers had an unforgettable experience by goingabove and beyond to meet their needs.. Simplified complex information to make it easy for customers tounderstand.. Kept up to date with compliance requirements and supported myteam in doing the same.. Delivered a consistently high level of service to achieve positivecustomer satisfaction ratings.

Lincoln, United Kingdom

Newark-On-Trent

Duties include:· Being the first point of contact for technical issues; troubleshooting and researching solutions to identified problems where a first-time resolution cannot be met· Providing excellent customer service and understanding· Provide clear and accurate notes of reported faults and the action taken to resolve· Analysing call logs to spot common trends and underlying problems· Updating self-help documents so customers can try to fix problems themselves· Testing and fixing faulty equipment· Ensuring online information systems and customer data is up to date· Managing and resolving customer complaints quickly and effectively

Newark-On-Trent

. Being the first point of contact for technical issues raised by customers and resellers by telephone. Monitoring group mailboxes and voicemails. Providing an initial diagnosis of incidents, delivering first time resolutions where possible. Troubleshooting issues with customers and researching solutions to identified problems where a first time resolution cannot be met. Liaising with Manufacturers and/or suppliers for technical assistance, where necessary. Raising support calls in company system for all customers requesting support and providing a call reference number. Ensuring customer details logged against equipment is up to date and accurate. Provide clear and accurate notes of reported faults and the action taken to resolve them on the relevant call. Make follow up outbound calls as necessary. Attend training courses as required. Contribute new and undocumented solutions to the company Knowledge Base. Liaise with other departments when required (Customer Services, Sales, Solution Sales, Workshop). Provide cover for Pre-Sales Technical Support during holiday periods, as required. Periodically test loan equipment and ensure that it is in a suitable working condition. Updating firmware and software where necessary

Turkey

• Meeting groups of holiday-makers when they arrive at the airport • Accompanying holiday-makers by coach to their accommodation. • Holding a welcome meeting to give information about resort facilities and local attractions meeting holiday-makers at pre-arranged times to make announcements and deal with enquiries and problems . • Keeping an information board and a folder of useful information up-to-date at each hotel arranging, and sometimes accompanying, excursions and sightseeing trips arranging car or ski hire • if necessary being on-call to give advice and deal with emergencies like lost passports or money, illness or difficulties with accommodation.

London, United Kingdom

• Provide a safe and courteous environment for passengers as they embark on their journeys • Ensure compliance with security requirements in a courteous way • Part of a multi-skilled team operating Xray equipment, searching passengers and luggage, and checking ID and vehicles • Interact with people from different countries and cultures, and breaking down barriers to understanding

Lincoln, United Kingdom

• Delivering excellent customer service to guests and clients as an initial point of contact • Dealing with any complaints quickly and effectively • Handling cash and card payments • Responding to telephone and email queries and issues • Effective administration of reception and within the team • On call overnight, often as the sole point of contact for guests • Cleaning rooms adhering to high standards of cleanliness

Level 2 Btec, Travel And Tourism, Pass

Activities and Societies: Canoeing

Education record