Michael Stapleton Email & Phone Number

Greater Chicago Area

Led 435 employees engaged in administrative support of claim organization in following areas: claim operations, client services, recovery, special investigations unit (SIU), audit and litigation management, claim strategy, and claim vendor management office (cVMO). Held loss reserve/settlement authority of $10,000,000 and fiscal accountability for department controllable budget of $43,000,000.• Improved financial impact of claim administration team 259% from $110,000,000 in 2007 to $295,000,000 in 2014.• Served as Business Lead for claim strategy program with ROI of $215,000,000 and annual run-rate benefit of $62,000,000. • Executive Lead for the implementation of a single claim management system, resulting in the retirement of two legacy claim systems, gaining efficiency in claim functions and improving claim outcomes.

Greater Seattle Area

Led commercial claim and recovery operations consisting of 830 employees, five regions, eight direct reports (field administration, HO technical), engaged in the handling of general and auto liability, workers’ compensation, environmental, construction defect, social services, and special program claims. Held loss reserve/settlement authority of $6,000,000 as well as fiscal accountability for departmental controllable budget of $79,000,000 in addition to ALAE budget of $162,000,000.• Served as key contributor and strategist involved with IBM/claim organizational design initiative aimed at de-leveling the claim organization, expanding spans of control, and building accountability.

Greater Chicago Area

Led oversight, development, and administration of 12 claim offices, 12 direct reports (administrative, technical supervisors, training and education, claim business consultants), and staff of 210 employees, including 165 claim staff. Oversaw personal, commercial, and specialty lines of business including general liability, auto, property, workers’ compensation, environmental, fidelity, D&O liability, and employment practices liability.