Michael Starr Email & Phone Number

New York, Ny, Us

New York, United States

Main Activities:• Apply load balancing and networking knowledge leading Enterprise Customers to achieve their Company requirements.• Technical support to pre-sales during budgeting, planning, and tenders • Experienced project planning, pre-assessment, and feasibility studies. Personnel resources and workload planning managing SLA directly with the Customer team• Supervision of all implementation and configuration phases. Involved in testing, roll-out, delivery, training on the solution, and project documentation• Contract supervision and customer relationship management. Main point of escalation for the resolution of any technical and operational problem in the NA/CALA region• Conducting audits to ensure compliance with Kemp best practices

• Responsible for the development and deployment of professional service solutions.• Working with account managers to gather and define customer requirements of industry-leading technologies into a statement of work within the time and budget restraints of the client, securing and over-seeing multiple resources and solving customer issues. • Provide guidance by documenting, designing, and planning small to large scale service packages and on-site installations.• Generate clear and concise internal/customer facing documentation.

United States

• Be a trusted advisor to Strategic customers• Become a thought leader across Kemp and the industry.• Providing support and deep troubleshooting of customer issues.• Provide invaluable guidance by documenting, designing, and planning small to large scale service packages and on-site installations.• Installation deployments would include application protocols such as HTTP, SMTP, DNS, FTP and SNMP, and tools such as VMware, Xen or Hyper-V virtualization environments• Generate clear and concise internal/customer facing documentation.

Provide Tier 1 - Tier 2 technical support to troubleshoot and resolve hardware and software issues on LoadMaster devices. Using: application protocols including HTTP, SMTP, DNS, FTP and SNMP, and tools such as VMware or Hyper-V virtualization environments.Appropriately, effectively and proactively communicate case statuses, plans of action and technical information to internal departments and external customers.Generate clear and concise internal documentation in the form of case notes and technical notes.Maintain and improve Kemp's excellent customer support.

Greater New York City Area

Provide technical support to students and staff members via telephone, email and through tickets using ServiceDesk Plus.Analyze and troubleshoot software and hardware issues.Identify and resolve issues pertaining to network configuration, web hosting and domain registration.Create help desk documentation with step by step instructions on problem resolving techniques.

Greater New York City Area

Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.

Greater New York City Area

Selling and Advising customers about Business Machines and Services that Staples offers: from Computers, Tablets, Printers, Software & Tech Services such as computer repair and set up including ON-Site services in their Home or Office.

Bachelor Of Science - Bs, Computer Science

Education record