Michael Starr Email & Phone Number

1870 Alta Vista Dr

Product Manager responsible for the solutions for the secure client experience of MD Financial Management overseeing development with a Scrum team in an Agile environment.• Developed and executed the digital strategy and roadmap for the secure platform• Assisted in developing the Agile Methodology for the department• Developed prototypes and conducted client testing and feedback.• Responsible for identifying features for the secure online experience and creating the digital roadmap.• Working with Business Analysts and UX teams to create requirements for new features.• Leading role in user story refinement, sprint review, and sprint prioritization.• Monitored client sediment through several feedback channels to develop a continuous improvement development stream.• Supported the mobile team with feature requests based on the secure digital experience.• Worked with third party vendors to integrate feature enhancements for the secure digital experience.

1870 Alta Vista Dr., Ottawa Ontario

Analytics Manager utilizing various touchpoints to provide insights and continuous improvement recommendations.• Responsible for the measurement and success metrics for all online properties from click stream traffic to measuring Voice of Client sentiment. This included both MD Financial Management and the Canadian Medical Association.• Developed the strategy and implementation of 3rd party analytical solutions (Webtrends and Google Analytics)• Developed the strategy and worked with 3rd part vendors to develop the client satisfaction survey and measurement.• Created dashboards and ad hoc reports• Executed in-office research with doctors to better understand how they interacted with MD Management and CMA online properties• Based on client feedback and website data provided insights and recommendations to the team for improvements

Ottawa, Ontario, Canada

Analytics Manager utilizing various touchpoints to provide insights and continuous improvement recommendations.• Implementation of 3rd party analytical solutions (Ominture).• Created dashboards and ad hoc reports.• Provided insights and recommendations to the team for improvements.• Assisted with many online initiatives writing requirements and working with the development teams to deliver.

Bfa, Music

Activities and Societies: Vice President - Vanier College Council

Education record