-Respond to customer inquiries, service requests, and technical issues-Assist in configuring and maintaining network devices such as routers, switches, firewalls, and access points.-Help with implementing network security measures such as firewall rules, VLANs, and VPNs.

-Maintain essential IT infrastructure, including operating systems, applications, email administration, laptops, desktops, hardware.-Collaborate with other IT teams, departments, and external vendors to ensure seamless operation of IT systems and services.-Monitor Network Performance, Troubleshoot network connectivity issues.-Technical Support-Maintain hardware inventory asset records.

-Building and customizing WordPress themes or custom websites using HTML, CSS, and PHP to match design requirements.-Manage website content and ensure it's SEO-friendly.-Perform website optimization tasks such as image compression and caching.-Manage website content and layouts using the WordPress admin dashboard and keep the website updated with WordPress core updates, plugins, and security patches.-Use Google Analytics data to gain insights into user behavior, navigation patterns, and content performance.

-Providing support for Windows operating systems, including troubleshooting issues related to installation, configuration, and usage.-Diagnosing and troubleshooting hardware problems with desktops, laptops, printers, scanners, and other peripherals. Performing hardware upgrades, replacements, and repairs.-Assisting users with common software applications such as Microsoft Office Suite, email clients (e.g., Outlook), web browsers, antivirus programs, and other productivity tools.-Basic troubleshooting of network connectivity issues, including LAN connectivity, DHCP configuration, and VPN setup. Assisting with wireless network setup and troubleshooting.-Providing support for smartphones and tablets (iOS, Android), including email setup, app installations, and troubleshooting mobile device connectivity issues.-Creating and maintaining documentation and data records such as knowledge base articles, troubleshooting guides, and user manuals to facilitate self-service and improve efficiency.

External partner on computer and network technical support issues for companies such as, Mylan, Alstom, Medtronic Hellas, Elpen, IBS-Frutop.