Michael Stead Email & Phone Number

Gaydon, England, United Kingdom

West Midlands, England, United Kingdom

With the rapid expansion of the Virtual Hub for CalexUK I lead the innovations in training areas. With close ties to the clients expected goals, we work out the best options available and set them up with the process to follow. The Technical sessions for Senior and Master technicians have been brought into scenario-based interactions where the delegate is proving they have the skills to deliver on the training they have been given. Practical and theory tests have been devised and run for multiple clients that have been engaging and enjoyable for all.

Coventry, England, United Kingdom

Managing the Aftersales team for group PSA in Delight

Coventry, United Kingdom

United Kingdom

South

Drive performance improvement in Aftersales through the effective coaching of specific telephone calls to customers. This enhances the experience they have and helps their satisfaction rating.

Midlands

Coach the VWFS Dealer network through the Renew Programme to ensure a consistent approach to finance renewals

Coventry, United Kingdom

Manage training and development within the Citroen and Peugeot network. The Service, Sales and Parts programs are planned and mapped on an individual’s requirements. The relevant Managers are consulted for a formal review

• Manage training and development within the Citroen and Peugeot network. The Service, Sales and Parts programs are planned and mapped on an individual’s requirements• All Managers have their plans developed by The Academy Coach and are the first line of communication with any queries• The role of the Academy Coach is to ensure the Dealership is able to have the best processes in place to achieve Right First Time and Ensure the Customer Satisfaction scoring is influenced through Qualified Staff• I also look after the infrastructure of the Virtual Academy which has invigorated the outlook of the Training syllabus in Coventry. Short courses and Programs can be produced in full HD, Edited and encoded to a very high standard and then hosted to the Network

Diagnosis of all complex faults on modern motor vehicles within a franchised dealershipMonitor the efficiency of the team of the technicians based on monthly budget targetsUse my initiative and overcome the problems that arise that could give the customer a bad experience Monitor the Customer Satisfaction data effected by the technicians and implementation of areas of improvement

Education record

Education record