Encore / Delivery Specialist for Jaguar / Land Rover:-Introducing clients to their new Jaguar and Land Rover vehicles-providing tutorial on infotainment system, mobile app, and all other car features-maintaining and growing customer relationships within the dealer group-offering Encore tutorials for clients requiring additional follow-up

Manager of Client Experience primary duties: -Staffing, managing and training front line reception staff for the Sales and Service of Rolls-Royce, Bentley, Aston Martin, Bugatti, Lamborghini, Jaguar and Land Rover vehicles-Client reception for all brands-Customer service training for client facing areas-Concierge duties for the building-Buyer and dealership contact for refreshment area supplies and service

Group Specialist duties include:-Management of all group and event room blocks for meetings, conferences, high profile weddings, teams, tours, social and private events. -Room inventory control, overseeing all rooming lists, housing bureau and call-in blocks-Liaison for the hotel Sales and Events team-Primary contact for group organizers and event coordinators

Certified Shangri-La Trainer duties include:-Conducting weekly training sessions for the Reservations Department-Planning monthly training schedules-Reporting attendance of training sessions to Human Resources

Team Lead for Pre-Opening Reservations department:-Assisted Revenue Management in rate & package rate creation in Opera property management software and and Synxis / GDS online hotel management software (two hotels)-Set up systems for TravelClick EZYield rate deployment and rate management (two hotels)-Developed organizational tools and assisted with creation of standard operating procedures

Hotels within the Starwood Toronto Metro Market Cluster: Le Meridien King Edward (now Omni Hotels King Edward), The Sheraton Centre Toronto, The Westin Harbour Castle, The Sheraton Gateway. and The Sheraton Toronto Airport.Team Lead Cluster Reservations Coordinator duties include:-Lead agent managing Corporate accounts, project business, and airline crew-Rooms block management of leisure marking, including tour & travel groups and FIT market-On-site contact for Mirvish… Show more Hotels within the Starwood Toronto Metro Market Cluster: Le Meridien King Edward (now Omni Hotels King Edward), The Sheraton Centre Toronto, The Westin Harbour Castle, The Sheraton Gateway. and The Sheraton Toronto Airport.Team Lead Cluster Reservations Coordinator duties include:-Lead agent managing Corporate accounts, project business, and airline crew-Rooms block management of leisure marking, including tour & travel groups and FIT market-On-site contact for Mirvish Theatre productions hotel packages Show less

Group Reservation duties include:-Reservation management for international leisure tour & travel market, key corporate clients, specialty corporate projects and Mirvish Theatre productions. -Telephone sales and reception-Processing rooming lists, managing all group block space -Customer relations for conventions, groups. and weddings.

Front Office duties include:-Starwood Preferred Guest preparation & reception, telephone reception-Problem resolution and guest recovery-Concierge services such as restaurant and attraction recommendations

Sales Department representative and liaison for the leisure tour & travel market; local, national and international. -Assisted Sales Manager with property sales-Development and processing of contracts with multiple agencies and associations-Attending Social events with clients-Conducting site-inspections.

Reservation duties include:-Telephone reception and customer sales, hotel promotion, mail, e-mail and fax communication, and data entry-Sales and Convention Services, and Front Office liaison. -Departmental contact for airline & theatre market.

Front Desk Agent duties include:-Starwood Preferred Guest reception-Check-in and check-out processing-Cashiering duties, and responsibility for personal cashiers float-Room inventory processing