I am responsible for providing strategic leadership and direction to ensure the efficient and effective operation of the company.I oversee all aspects of the business, including production, quality control, client relations, financial management, and staff development.I ensure that we foster a culture of innovation and continuous improvement.

Responsible for researching, qualifying, and selecting the best vendors to meet the quality, timeliness, and accuracy needs of my clientsKeep current on postal, printing, data process and production methodologiesActively plan, project, and track expenses to a budgetIdentify and present new creative options and cost savings for statements and marketing materialsManage / Mentor team membersHH Global is a tech-enabled, creative production and procurement partner that delivers big impact for big ideas across the globe. With +4,500 experts in every market and a thirty-year track record of success, we help the biggest brands on the planet achieve stronger, more sustainable growth. Across every channel. At the speed of modern business. With an unmatched supply chain, a growing suite of tech tools and data insights—we make our clients’ brilliant ideas unmissable everywhere.

• Responsible for product execution and delivery and to monitor performance through business analytics • Negotiate service/expectation gaps with customers, sellers and other stakeholders • Insure appropriate productivity/quality/timeliness of Operations staff while also insuring company desired cost structure through review of expenses and efficiency improvements • Motivate staff to attain performance goals and facilitate their personal and professional growth via, coaching, feedback and performance goal setting

• Take a highly active role in problem resolution by communicating with Account Management and documenting solutions for better quality control • Maintain high levels of quality production that are consistent with the expectations of our clients • Review new variable data printing equipment and make recommendations based on findings • Work with developmental resources to create specifications and facilitate the deployment of new methodologies and technologies • Create a metrics-driven system including establishing KPI’s to manage by measurements• Create a scheduling system to optimize resources and better meet SLA’s

Senior Vice President Milwaukee, WI• Full Management and P/L responsibilities for the following areas: Data Processing, Client Services, Sales, Data Entry, Project Development (DBA’s), Form Composition, Marketing, Variable Data Printing and Warehousing• Located, Hired, Trained, and Managed salespeople for Data Services Division as well as sales into the Letter Shop (Wisconsin’s Largest Mail Processor)• Launched new service offering of 4 color variable data printing• Drove the acquisition and assimilation of in-town competitorVice President of Operations, Data Services Division Milwaukee, WI• Established a sense of “Client Service” that was missing in departmental attitude• Facilitated a 35% production increase with no additional staff with the use of cross-training and more efficient processes and maintain a 99.4% accuracy with 75% early on production jobs• Analyzed and Brought Roll-to-Roll Monochrome Continuous printing in-houseData Processing Manager Milwaukee, WI• Analyzed Data Processing tools and upgraded to better technologies and better processes• Trained and mentored Data Processing team to take even greater pride in their work which resulted in an over 95% employee retention rate• Researched and Developed an ePresentment solution

Responsible for Postal Data Processing and Composition Programmers as well as USPS Regulations

Create a team to perform Postal Data Processing & Presort for ink-jetting and saddle-stitching production

Postal Data Processing, Variable Data Print Programming, VDP Production and Letter shop operations

Work with Marketing and Development in the support of Sales.