Michael Stephens Email & Phone Number

United States

Ipswich, Massachusetts, United States

Wilmington, Ma

Responsible for 19 retail locations in totalLeads and motivates a team of specialists to exceed all performance objectives while creating an environment of performance accountability and a high-performing team.Cultivated a team whose productivity increased month over month, while continuously exceeding goals. Drives improvements within the sales process to create scalable best processes and increase the effectiveness and efficiency of the team.Identifies and develops high level team members. Preparing them for forward movement.Builds relationships with partners to both review activity and align initiatives.Performs hiring and recruiting, thus achieving keeping the team in line with corporate and regional staffing objectives.

Woburn, Massachusetts

Cultivated and maintained a lucrative book of business in under a year.Consistently met or exceeded company and personal sales goals.Successfully onboarded 21 Home Depot locations. Educated and trained both the management staff and hourly associates on both “Pro” and “Retail” programs.Managed all projects from conception to completion.Ability to adapt and balance an expanded base of clientele consisting of everything from top line/upscale to commercial and multi-unit contractors.Possesses a heightened skill of communication and negotiation

Facilitates a strong customer service experience using associate management and positive reinforcement.Controls operational profit through the management of payroll, product margin, etc.Develops mid-level management for further accomplishments, as well as recruiting talent to enhance an already powerful workforce.Creates a team-oriented environment, rich in knowledge and excitementAdept in conflict resolution while maintaining a positive outlook and concern.

Possessed a full business outlook, ranging from operational profit to superior customer service.Maintained a consistent positive comp of 2-4% year over year for a total growth of over 6 Million dollars.Part of a team that consistently maintained and surpassed goals for Store Controllable Operational Profit.Consistently produced inventory results coming in under goal, as well as producing results under company inventory reserve dollars.Developed and trained several external and internal team members regarding policies, procedures, and business acumen. Facilitated a strong connection within the local community, resulting in thousands of hours of volunteer work ranging from shelters for the homeless to veterans homes.

Maintained the highest account of external theft apprehensions in New England for 3 consecutive years.Specialized in the demise of Organized Retail Crime groups. Partnered with local law enforcement for investigations.Experienced and well versed in courtroom demeanor. Consistently represented the company in a courtroom settingCreating descriptive narratives, detailing and recreating the setting of incidents.Adept in the investigation of operational loss and internal theft including Wicklander-Zulawski interrogation techniques. Facilitated the safest work environment possible including managing a store which did not experience an OSHA recordable incident for over 450 days.Well versed in Loronix and Verint systems.

Associate'S Degree, Business Administration And Management, General

Education record