As a Security Operations Manager (SOM), I am responsible for leading a team of security professionals to ensure the safety and security of our facilities, employees, and assets. My key responsibilities include:• Developing and implementing comprehensive security plans and protocols to mitigate risks and prevent incidents.• Conducting regular risk assessments and vulnerability analyses to identify potential threats and implement mitigation strategies.• Managing and training a team of security personnel to ensure they are equipped to respond to emergencies and provide exceptional customer service.• Collaborating with cross-functional teams to integrate security into business operations and ensure compliance with regulatory requirements.• Monitoring and analyzing security-related data to identify trends and make data-driven decisions to improve security posture.• Building and maintaining strong relationships with law enforcement, emergency responders, and other stakeholders to enhance response capabilities.

Keep an eye on security alerts and events generated by various security tools and systems, specifically Crowdstrike Falcon and Sentinel One. Investigate and analyze potential security threats to determine their nature and severity.Assist in responding to security incidents by following predefined procedures and collaborating with other team members.Monitor and analyze SIEM alerts from IBM QRadar and Splunk to swiftly identify potential threats.Analyze suspicious emails and malware using Proofpoint and manual techniques to uncover malicious behavior.Document and communicate alert findings and analysis through JIRA tickets for Tier 2 Analyst review.

Identify and assess vulnerabilities in systems and applications to help ensure a secure environment.Thoroughly Analyze Logs Pertaining to Authentication, Access, and Data Control.Execute User Management Operations: User Creation, Permissions Allocation, and Group Access Administration.Undertake Comprehensive Research and Deploy Cutting-Edge Security Standards and Methodologies.

I govern daily business operations, leading actions that result in the company's vision and mission being fulfilled. I manage the team, ensuring that backflow testing services meet and surpass customer expectations, with increasing satisfaction, retention, and referral rates translating into new levels of growth. Additionally, I spearhead new business development efforts via strategic outreach and effective proposals that secure contracts and increase the portfolio of commercial and residential clients. I oversee process improvement initiatives, focusing on enhancing company performance by modernizing workflow and frameworks that increase output and elevate the quality of service delivered. I am responsible for maintaining and boosting the financial health of the business.• Through networking and referrals, 15% YoY revenue growth has been captured and sustained.