• Significantly increased profits by 20% or more by guiding clients through a comprehensive consultation and selection of upgrades.• Recruited, trained, and mentored promising young candidates with no prior experience that went on to earn promotions as sales representatives and estimators.• Oversees all financial transactions of showroom to ensure increased sales and maximum gross.• Reviews Profit and Loss report to guarantee the branch keeps all costs down and gains highest gross profitability.

• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality by holding 5-minute manager meetings every week with employees in order to drive great results.• Establish and monitor staff performance, development goals, set objectives, conduct annual performance appraisals, and administer salary adjustments• Mentor and develop staff using a supportive and collaborative approach; assign set objectives, establish priorities and monitor and evaluate results• Upgrade and implement an appropriate system of policies, internal controls, accounting standards and procedures

• Ensures strict adherence to daily physical security, safety and shortage control programs and policies • Partners with team members at all levels to identify external and internal theft, Organized Retail Crime rings and credit card/gift card fraud groups. Communicates and documents methods of operation• Assesses inventory control deficiencies then initiates and executes storewide action plans

• Managed team of 16 professionals in four locations in the Boston/Metro market; ensured that all internal and external cases were investigated and completed in compliance with corporate and legal standards• Interviewed all dishonest associate cases and followed through with the disposition of each case• Compiled weekly/monthly/yearly statistical data regarding team productivity in order to drive results

• Appointed by Regional LP Director to oversee all internal investigations throughout the region’s 63 stores• Utilized Navistor Exception Based Reporting to detect internal theft, policy violations and training opportunities • Created database for the management of all internal case file information; used by entire region

• Appointed by the Company General to be his personal driver• Worked on flight line overseeing Blackhawk helicopter usage and maintenance• Was squad leader for platoon throughout basic training