Michael Stonesifer Email & Phone Number

Contribute to a team responsible for building and maintaining a suite of applications used to facilitate advertisement e-commerce. Implement technology upgrades from classic ASP.NET Framework and MVC web applications to Blazor Server web UI and .NET Core minimal API. Interact with various AWS web services. Respond to support requests and handle bug reports by issuing code patches and other data management.

Baltimore, Maryland, United States

Project Based Learning Training Assistant - As Technical Lead, supported a team of 7 associates. Ramped up and gave instruction on React.js, C# and ASP.NET Core Framework. Coached the team as well as provided lectures and feedback for professionalism, best practices and industry expectations. Java E-Commerce API with Spring and Spring Security - Contributed to a team of 6 to build a sporting goods e-commerce application using Agile Scrum methodology, React, Jest unit testing and Cypress E2E testing.Health Clinic Application - Built React front-end and Spring Boot back-end for N-Tier architecture application designed to help health clinic employees keep track of patients and appointments.

Baltimore, Maryland, United States

Responsible for installation and repair of cable and telecommunications systems inside customer residence. Maintain network health by repairing or replacing outside equipment including drop wire, connectors, splitters, amplifiers, and tap faces. Build trust with customers by demonstrating professionalism and showing deep product and technical knowledge by answering customer questions, addressing concerns and resolving conflicts. Licensed home security installation and repair specialist. Track assigned equipment using an inventory buffer for loss prevention and product availability purposes. Maintain fleet vehicle by conducting monthly field inspections and reporting any defects that require attention.

Baltimore, Maryland, United States

Organize and place parcels in shipment containers to prepare for safe delivery from one distribution center to another.

1228 Eastern Ave Baltimore Md 21221

Managed a team of 10+ employees. Controlled profit and loss statements to maximize the store's profit output achieving an end-of-year rank of 1110/4400. Supervised customer issue resolution resulting in an overall customer satisfaction rating of 87.3%. Coached team for success using problem solving skills to develop a plan of action for the store and individuals.

7972 Bel Air Rd Baltimore Md 21236

Responsible for resolving customer issues and complaints. Handled task delegation among other employees, store opening and closing duties. Ensure inventory control and loss prevention protocol is followed while maintaining focus on customer service and sales.

1228 Eastern Ave Baltimore Md 21221

Supervised shift tasks to be completed by Game Advisors. Handled cash deposits at the end of each business day. Diffused minor customer disputes and escalated more serious customer issues to upper-management.

1991 E Joppa Rd Ste 16 Baltimore, Md 21234

General floor salesman in charge of keeping the showroom neat, clean and organized. I handled customer relations by helping them decide which product best suited their needs. I helped promote the latest releases and excelled at getting customers interested in upcoming products.