Michael Summers Email & Phone Number

Boulder, Co

Direct and manage all aspects of junior and adult tennis programming, including teaching curriculum, coaching staff, scheduling and special events. Ensure quality customer service is provided to all private club members to include timely follow up on any program issues. Develop and implement creative junior and adult programming for all levels in order to maintain and grow club membership. Maintain strong working relationships with BCC General Manager, Department Heads, Managers/Staff in providing quality customer services to club members.

Boulder, Co

Direct and manage all aspects of junior and adult tennis programming, including teaching curriculum, coaching staff, scheduling and special events. Ensure quality customer service is provided to all private club members to include timely follow up on any program issues. Work closely with Co Director to develop and implement creative junior and adult programming for all levels in order to maintain and grow club membership. Develop and maintain strong working relationships with BCC General Manager, Department Heads, Managers/Staff in providing quality customer services to club members.

Boulder, Co

Manage daily operations of Junior Program in consultation with Tennis Director. Ensure quality customer service is provided to all private club members to include timely follow up on any program issues. Work closely with Tennis Director to develop and implement creative junior and adult programming for all levels in order to maintain and grow club membership. Develop and maintain strong working relationships with BCC Staff and membership in all areas of customer service.

Washington D.C.

Manage day-to-day operations of Junior Program, develop strategic business plans and manage budgets. Implement new program policies and procedures to grow revenue. Manage contracts and client relationships. Ensure quality customer service is provided to all clients and ensure follow up on all issues. Work with athletes, coaches, managers, industry representatives, USTA/DC District Executive Director and USTA Mid-Atlantic Section Management Staff. Develop and maintain strong working relationships with customers within all areas of customer service.

Boca Raton, Fl

Manage day-to-day operations, develop strategic business plans and manage budgets. Implement new policies and procedures. Manage contracts and client relationships. Ensure quality customer service is provided to all clients and ensure follow through on all issues. Work with athletes, coaches, managers, agents, sponsors and VIP’s, coordinate media and PR needs. Develop and maintain strong working relationships with customers within all areas of customer service.

Key Biscayne, Fl

Administrative duties including management of Junior Competition budgets, supervision of Junior Competition Staff, and ensuring accurate and timely distribution of all junior rankings and schedules. Work directly with the USTA and International Tennis Federation (ITF) on interpretation of rules and regulations of junior and collegiate tennis. Provide quality customer service to clients and work with committees and section offices. Manage and select USTA teams and organize all team travel, budget and logistics.

Key Biscayne, Fl

Managed logistics and coordinated all domestic and international team travel for clients. Provided client support and managed multiple projects. Developed and maintained client databases and processed grants to fulfill agreements. • Developed travel policies and procedures for all team and individual travel• Coordinated distribution of USTA Professional Circuit Wild Cards• Serviced 200+ clients while developing influential relationships with clients• Negotiated sponsorships for team apparel

Wesley Chapel, Fl

Assisted in management of day-to-day operations of full time academy students and their tennis training. Ensure quality customer service is provided to all clients and ensure follow through on all issues. Work with athletes, parents, coaches, academy staff and resort management. Managed, supervised and instructed a group of 22 top international and national ranked juniors. Responsibilities included the management and coordination of each individual student’s developmental training, tournament schedule, fitness and overall development of their respective games.

Communications, Leadership Training / Communications

Managed communication centers in charge of sending and receiving all non-classified and classified messages from operation centers.

High School

Activities and Societies: Men's Tennis Drama Club Debate Team