Michael Sussman Email & Phone Number

Lawrenceville, Georgia, United States

Dawsonville, Ga

Coordinated inter-office collaborations to expedite sales cycles, inception through repair completion. Utilized CRM systems, Salesforce, QuickBooks, and Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) for internal communications with clients and partners. Provided relationship management to newly secured and existing account holders.Met deadlines and quality assurance (QA) standards by personally orchestrating order cycles; instilling trust in clients by supporting strong cross-functional teamwork: quotations, operations management, distribution, shipping, maintenance, repairs, and sales. Cultivated a solid knowledge base of diverse equipment and component repair techniques, including extensive inventories of parts (cylinders, valves, pumps, motors, servo valves, and robotics).Select Contributions: Volunteered to champion, structure, and coordinate MailChimp email blasts and weekly LinkedIn marketing campaigns that notably improved market visibility and expanded revenue streams.

Alpharetta, Ga

Supported several projects consisting of sales and marketing activities for trade show publications and association directories. Managed new and existing clientele. Educated prospects and clients on the advantages of published advertising with strong niche followings and readerships.Select Contributions: Collaborated on eight concurrent publication projects with lucrative outcomes.

Alpharetta, Ga

Maintained more than 90 small and medium-size (SMB) accounts. Pitched IT products, services, and formulated growth plans for users dependent on rigorous client needs assessments. Galvanized enduring alliances with OEM partners and distributors including Apple, Cisco, Dell, Microsoft, and others.Reinvigorated low-revenue and/or inactive accounts by periodically re-engaging dormant clients. Prepared and submitted requests for information (RFIs), bids, and quotes for key decision makers. Applied optimal capacity planning to warehouse management strategy to streamline operations and continuously reduce supply chain and distribution turnaround times.Select Contributions: Increased portfolio profit margins by 18%.

Opelika, Al

Provided online support for Verizon Wireless customers. Consistently juggled up to three simultaneous client engagements and provided prompt complaints resolution within 7-to-9-minute timeframes, while consecutive groups of chats were being routed. Select Contributions: Consistently exceeded company’s expectations; commended as Employee of the Year and Employee of the Month twice in 2012, based on customer surveys.