Michael Sutherland Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Serves as the primary client facing contact and liaison between customers, sales, billing to ensure total customer satisfaction by facilitating customer orders, deliverables, and inquiries.
• Manage services for key accounts representing $30M+ annual revenue across three different industries: Life Science, Aviation and Technology (American Red Cross, Vericel Life Science, Kite Pharma, Applied Materials and.
• Manage, troubleshoot and problem solve 3rd party vendor escalation issues and challenges
• Support functional teams: Sales, Customer Support and Billing to gather reporting, analyze logistical data and execute timely client deliverables.
• Execute customer service needs, including reporting, order entry, answering customer calls and addressing complaints
• Forecast and problem solve potential logistical issues to the Operations Manager or CRM team

Chicago, Illinois, United States

Chicago, Illinois, United States

• Worked closely with Senior Strategists and Managing Group Director in developing and maintaining digital media strategy. Responsible for analyzing digital platforms as well as day-to-day maintenance for McDonald’s.
• Gather and analyze data to support the media recommendation and assist in the execution of the media plan
• Prepare purchase authorizations, coordinating input from the media investment group, client, and strategy teams
• Analyze and input tracking of media expenditures and platforms to ensure agency and client budget compliance
• Collect data and assist in writing competitive brand briefing reports

Chicago, Illinois, United States

• Spearhead social processes to achieve multicultural community goals while reporting to the Multicultural Marketing Director.
• Supported Multicultural Marketing Director to design, develop and execute both internal and external marketing communications in support of the company’s strategic marketing plan, mission, and research groups
• Managed and maintained relationships with key advertising agencies including OMD, Burrell and Common Ground to ensure the highest brand satisfaction and retention rates by developing brand strategies as well as.