During the summer, I have taken a planned sabbatical to dedicate myself to advancing my professional skills by enrolling in the CIPD Level 5 course in People Management. This study has deepened my understanding of strategic HR practices and equipped me with the latest knowledge in people management, further strengthening my ability to contribute effectively to an organisation's success.

Encore is a global leader in crafting unforgettable event experiences that connect, inspire, and transform organisations. With a customer-first mindset and a focus on hospitality, Encore provides a comprehensive range of event production services, supporting clients through every phase of event planning and management. Partnering with event planners, hotels, venues, agencies, and staging customers, Encore executes thousands of events annually.• Strategic Talent Acquisition: Developed a sustainable, EMEA-wide hiring plan and strategy.• Employer Branding: Designed and executed employer branding activities to enhance corporate image.• Employee Referral Programs: Planned and implemented programs to encourage employee referrals.• HRIS & Recruitment Tools: Utilised HRIS and recruitment marketing tools to streamline processes.• Candidate Sourcing: Identified and attracted candidates for open positions through diverse methods.• Hiring Needs Analysis: Analysed hiring needs and provided employee hiring forecasts.• Selection Process Design: Planned and executed selection processes for effective hiring.• Application & Background Review: Assessed employment applications and background check reports.• Satisfaction Evaluations: Conducted candidate and employee satisfaction evaluations, workshops, and surveys.• Candidate Experience Improvement: Developed procedures to enhance the candidate experience.• Employee Retention: Implemented measures to improve employee retention.• Recruiting Team Leadership: Led, supervised, and oversaw the recruiting team.• Diverse Sourcing Methods: Employed innovative sourcing methods for hard-to-fill roles.• Career & College Fairs: Attended career and college fairs to expand recruitment channels.• HR & Recruiting KPIs: Determined and tracked HR and recruiting KPIs.• KPI Reporting: Created and presented KPI reports to the Executive Leadership Team (ELT).

• Compliance and Best Practices: Developed and implemented best practices for security passes across the UK, ensuring compliance with all DfT and AvSec regulations and guidelines set by regional airports.• Team Management and Development: Managed and developed the ID Pass team to efficiently meet business needs.• Stakeholder Communication: Interfaced with internal management, recruiters, stakeholders, and Airport Authorities regarding ID Pass legislation.• Customer Service Excellence: Ensured all pass-issued employees provided the highest level of customer service to employees, contractors, and customers.• Right to Work (RTW) Compliance: Oversaw and governed the company RTW processes for aviation.• Training and Compliance: Created and delivered training packages to ensure compliance with evolving Home Office legislation.• Audit and Compliance Monitoring: Conducted rolling audits of internal and external business partners to ensure continued compliance.• Communication Management: Managed all communications to teams to ensure a thorough understanding of aviation legislation and processes.• Ground Operating License and Vehicle Pass Administration: Oversaw the Ground Operating License and administered company vehicle passes across UK airports.• Recruitment Collaboration: Collaborated closely with recruitment teams, supporting mass onboarding, TUPE transfers, HR, and training teams.• Onboarding Presentations: Delivered onboarding presentations to TUPE’d staff and new starters.• Onboarding Process Improvement: Collaborated on new onboarding practices, creating a more cohesive end-to-end process that resulted in an improved onboarding experience.• Authorised Signatory and Nominated Officer Maintenance: Authorised Signatory and Nominated Officer Maintenance- Maintained Authorised Signatory and Nominated Officer status at all UK airports where ABM had a presence.

Heathrow Airport, located in London, is one of the world's busiest and largest international airports. It spans over 12.27 square kilometres and features four passenger terminals and two runways. Heathrow handles over 80 million passengers annually.• Audit Management: Booked, organised, and conducted ID Scheme Company audits.• Customer Interaction: Conducted scheduled surgeries with customers.• Administrative Guidance & Counsel: Advised and guided the administration team within the Heathrow ID Centre to investigate complex queries.• System Implementation: Led the implementation of a new portal system enabling electronic submission of applications by customers, business partners, control authorities, and colleagues.• Stakeholder Communication: Ensured effective communication with internal and external stakeholders and implemented operational instructions from the Airport Authority and Government.• Collaborative Engagement: Collaborated in forums and workshops with business partners and stakeholders.• Regulatory Compliance: Worked with the CAA during audits and site visits.