Michael Chew Email & Phone Number

Cleveland/Akron, Ohio Area

Serves as a strategic partner to leadership of assigned departments and functions across the system by consulting on issues relating to employee relations, recruitment, compensation, performance management, and employee and organization development needs. Maintains an effective level of business literacy about the assigned unit's financial position, goals and strategic priorities in order to provide relevant HR problem-solving solutions; introduce appropriate initiatives; and to help build organizational effectiveness and high employee engagement. Collaborates with the HR Centers of Excellence teams to deliver quality business outcomes. Advises and coaches management on methodologies to drive workforce performance, via talent management, employee engagement, succession planning, organizational effectiveness and change management. Upholds the mission, vision, values, and customer service standards of the system.

Cleveland/Toledo, Ohio

Managed all aspects of Human Resources within one or more profit centers, including but not limited to employee relations, talent management, talent acquisition, and learning.

Created, implemented, and managed enterprise-wide learning functions. Implemented and managed aspects of enterprise learning management system. Designed and maintained learning portal. Developed and delivered HR training, curriculum alignment, and development initiatives. Educated employees and managers in HR laws, issues, and practices. Conducted needs assessment for training and staff development. Led and managed emerging leadership program, management development program, and corporate educational reimbursement program. Provided guidance to managers and employees on change management, problem solving, dispute resolution, regulatory compliance, and litigation avoidance. Managed and troubleshot applicant tracking system and eI-9 tracking system. Responsible for multi unit and multi state operations.

Partnered with corporate and SBU leadership team to provide ongoing development of HR laws, policies, and procedures. Ensured accurate and consistent administration of corporate HR policies. Ensured consistent and fair resolution of employee relations issues. Coached and counseled managers and supervisors on conflict resolution. Updated and maintained employee handbooks and HR policy manual. Directed and coordinated corporate employee assistance program. Communicated benefit offerings to employees. Analyzed, developed, and monitored corporate EEO-1 and Vets-100 reports. Successfully underwent OFCCP desk audits and EO surveys. Led, planned, and directed corporate employee relations events. Responsible for multi unit and multi state operations.

Maintained and programmed more than 40 debit card POS terminals and PCs. Provided technical assistance and user support to internal clients. Developed marketing brochures, templates, and created ID and mailing labels. Resolved computer hardware and software issues.

Interviewed, hired, supervised, trained, and scheduled 35 employees. Maintained records and inventories and prepared reports. Supervised and monitored restaurant operations and functions. Accurately and effectively handled collection and disbursement of funds. Coordinated inventory control and purchasing in excess of $20,000 per week.

Lowry Dining Services

Recruited, interviewed, hired, and trained more than 250 employees. Conducted performance appraisals and prepared job descriptions. Directed, coordinated, and monitored weekly payroll averaging 1,700 hours. Supervised and monitored cafeteria operations and catering functions. Coordinated inventory control and purchasing in excess of $30,000 per week.

Masters Of Business Administration - Mba

Bachelor Of Arts - Ba, Business, Economics & Art History