Michael Taroli Email & Phone Number

Sacramento, California

Rocklin, Ca

This role required skills including system administration, software implementation, business analysis, and database administration. I am including this disclaimer because the job title can be a bit misleading.-Responsible for developing, documenting, and implementing standards across a global team to ensure delivery of a seamless customer experience-Managed a queue of incoming customer support requests via Oracle Service Cloud and RightNow applications. This included timely assignment, redistribution, troubleshooting, and following up on requests in accordance with Service Level Agreements-Implemented PeopleSoft (FSCM, HR, CRM, SA and Portal) reproduction systems that directly addressed customer concerns and thereafter worked with development for testing of patches if required. These systems included the full stack on Oracle and SQL Server, WebLogic Application Server, and PeopleSoft Internet Architecture-Liaison between internal teams to ensure rapid response to issues and timely resolution-Implemented monitoring and alert system using Oracle Enterprise Manager for global support team-Responsible for managing hardware resources for all lab environments, including forecasting future needs, working within a designated budget, and allocating delivered resources to ensure full coverage of platforms and multiple software versions-Team lead for new technology associated with PeopleSoft applications. This included collaborating with development on support plans, training colleagues, developing support documentation, and support readiness at time of release-Developed backup and recovery plan in alignment with organization’s overall Business Continuity Management Plan (BCMP)-Ensured software license compliance by developing approval process adopted by global team-Project lead for team during two data center relocations-Consistently ranked top performer on the team-Acting manager during team manager’s absence-Additional duties listed in PeopleSoft role below

Pleasanton, Ca

-Performed software installations as needed to support PeopleSoft environments (database, middle tier, and client applications) on Windows and Linux-Built, refreshed, and maintained 50+ PeopleSoft environments for the support and development groups to test and reproduce bugs using Oracle and Microsoft SQL Server database platforms-Setup integrations between PeopleSoft applications and 3rd party vendors for tax and shipping calculations, Exchange and Domino Synchronizations, LDAP support, and freight calculations-Responsible for troubleshooting issues regarding server connectivity, terminal server and remote desktop connectivity, web services, server access, user access, and software failures-Diligently worked on service requests pertaining to various in-house PeopleSoft implementations

Santa Clara, Ca

-Set up environments for reproduction, included imaging and operating system installation-Helped troubleshoot PC issues with regards to hardware/software conflicts and network connectivity-Installed hardware upgrades and peripheral devices-Assisted with delivery of product patches to Vantive customers via email and FTP-Provided desktop support for 40+ support analysts