-Oversaw casework operations-Advocated and mediated on behalf of constituents who sought the Congresswoman's assistance in resolving issues with federal agencies related to immigration, including the U.S. Citizenship and Immigration Services, U.S. Customs and Border Protection, the U.S. Department of State and U.S. Immigration and Customs Enforcement. Additionally, seek to resolve issues with the Department of Labor, the Department of Treasury, the Office of Personnel Management, among others.-Represented Congresswoman Stevens at community events and various stakeholder meetings-Managed and coordinated the office's military academy nominations for the 11th district

-Managed and coordinated the office's military academy nominations for over 200 students statewide-Advocated for and mediated on behalf of constituents who sought the Senator’s assistance in resolving issues with federal agencies such as the Department of Labor, the Department of State, the Department of Treasury, the Office of Personnel Management, and the Postal Service, among over 40 other federal agencies-Managed intern selection, training and mentorship as the Detroit office’s intern coordinator

-Managed Senator Levin’s private immigration bills-Met with constituents and advocacy groups, representing the Senator on issues related to financial services, taxes, the federal budget, housing, civil service, immigration, arts and matters related to veterans and military personnel-Wrote legislative and policy memoranda to support the Senator and his legislative team-Prepared responses to constituent mail for tens of thousands Michiganians-Managed intern selection, training and mentorship for over 30 interns beginning in March of 2014

-Communicated with constituents regarding legislative concerns, referred individuals to proper federal, state and local authorities and gathered overall opinion data-Handled special project assignments including: flag requests, writing congratulatory/commemorative letters and coordinating meetings/events

-Advocated for and mediated on behalf of constituents who sought the Senator’s assistance in resolving issues with federal agencies specifically related to immigration and the Social Security Administration including: U.S. embassies and consulates, the U.S. Citizenship and Immigration Services, U.S. Immigration and Customs Enforcement, U.S. Customs and Border Protection and Medicare-Represented Senator Levin at community events and wrote memorandums to the Senator and his legal counsel for high profile immigration cases

-Provided individuals with the proper resources and appropriate technology in an easily understood language, tailored to their comprehension level-Assisted with incoming calls, taught workshops to large groups, assisted with store visuals, helped customers with personalized setup and basic troubleshooting needs-Selected to be on mentor team and assisted coworkers with personal and career development

-Communicated with constituents statewide regarding legislative concerns, referred individuals to proper federal, state and local authorities, as well as various assistance programs, and gathered overall opinion data-Responsible for updating the statewide List of Elected Officials (LEOS) after the midterm elections; in contact with county and local officials on a daily basis

-Assisted claimants regarding overpayments, letter comprehension, missing checks, applying for benefits, scheduling appointments and pending claim inquiries-Regularly updated system data including inputting wages for Supplemental Security Income (SSI) recipients, produced outreach packages and responsible for folder shipment