I am a seasoned IT professional with 25+ years of broad experience in shaping, implementing and running ITSM and service integration architectures. Driven by customer and market expectations, my aim is to design and establish efficient service models for complex IT outsourcing and managed service deals with the best cost-benefit ratio.Solution-oriented thinking to enable customers for Digital Transformation of their business is a major part of my daily work. By crafting the right mix of tools, processes, roles and performance measures I am designing collaborative and lean account governance solutions, supporting a long-term trusted customer relationship across the entire service lifecycle.My previous practical experience in various roles, including Service Manager, Project Manager and Service Architect allow me to take different perspectives on design and delivery of IT services.I can't help thinking outside the box and I believe in sharing knowledge. I do have proven expertise and track records within automotive, financial, manufacturing and other industries.