I am a seasoned IT professional with 25+ years of broad experience in shaping, implementing and running ITSM and service integration architectures. Driven by customer and market expectations, my aim is to design and establish efficient service models for complex IT outsourcing and managed service deals with the best cost-benefit ratio.Solution-oriented thinking to enable customers for Digital Transformation of their business is a major part of my daily work. By crafting the right mix of tools, processes, roles and performance measures I am designing collaborative and lean account governance solutions, supporting a long-term trusted customer relationship across the entire service lifecycle.My previous practical experience in various roles, including Service Manager, Project Manager and Service Architect allow me to take different perspectives on design and delivery of IT services.I can't help thinking outside the box and I believe in sharing knowledge. I do have proven expertise and track records within automotive, financial, manufacturing and other industries.
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Head Of Cross Functions ArchitectureManage Now Aug 2024 - PresentGreater Nuremberg Metropolitan Area- Presales & Solution responsibility for all aspects of ITSM that are utilized by our Service Delivery.- Participating in the development of portfolio elements and offerings.- Using of Big Data to analyze historic data for future decision making.- Development of reusable blueprints for our service elements, including associated rates and cost.- Coordination of cross-country solutions with our global delivery units.- Fostering and maintenance of Knowledge Management. -
Head Of Cross Functions ArchitectureFujitsu Jul 2022 - Jul 2024Greater Nuremberg Metropolitan AreaLeading a team of experienced ITSM Architects which is creating customer-fit, robust service delivery models for ITSM Platform, Integrations, Processes and Account Governance hereby delivering value-ad for clients and supporting our presales teams -
Senior Solution ArchitectFujitsu Apr 2022 - Jun 2022Greater Nuremberg Metropolitan AreaExperienced and sales-oriented Service Architect and Presales Consultant with a strong focus on IT Service Management aspects such as Account Governance, ITSM Platform, Integrations and Processes -
Senior Solution Design ArchitectFujitsu Tds Gmbh (Formerly Tds Ag) Apr 2014 - Mar 2022NeckarsulmDesign of IT architecture and infrastructure solutions, cost estimation, composing of service descriptions and proposals for a very agile, software-driven key account in Automotive Industry. -
Senior Project ManagerTds Informationstechnologie Ag Apr 2001 - Mar 2014Neckarsulm, Baden-WürttembergManagement of Outsourcing & Transition projects, mainly within automotive and finance sector. -
Project ManagerComputer Service Gmbh Apr 1998 - Feb 2001Design and implementation of tailor-made, customer-specific service desks.
Michael Templin Education Details
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Simon-Marius-Gymnasium Gunzenhausen
Frequently Asked Questions about Michael Templin
What company does Michael Templin work for?
Michael Templin works for Manage Now
What is Michael Templin's role at the current company?
Michael Templin's current role is IT Architect and ITSM Solution Expert.
What schools did Michael Templin attend?
Michael Templin attended Simon-Marius-Gymnasium Gunzenhausen.
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Michael Templin
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