Michael Terry Email & Phone Number

Seattle/Eastside - Puget Sound Area

Since October of 2015 working for Peak contracted to HP at Philips as a resident technician.Performing various IT contract jobs, performing nationwide hardware and software upgrades for hundreds of users (onsite, home users), performing Site surveys, imaging,mapping print devices, profile configuration, troubleshooting and working with users through the migration process, Install, including day one and two support. Full time asset management at Philips Healthcare. Leadership duties including directing technicians through workflow, support and inventory of new and used hardware.

Mukilteo, Wa

Process customer orders, direct work flow, track employee metrics, hold morning team meetings, Inventory/cycle count, pick, pack, and ship customer orders, which included training and coaching of temp agents and new-hires, as well as assist customer service with customer order resolution.Distribution Center relocated to Ohio

Renton, Wa

Process customer orders, direct workflow, track employee metrics, hold morning team meetings, and assist customer service with customer order error resolution. Maintain and rotate sample stock for sales force. Palletize, cube and create bills of lading, ship UPS, FedEx, and escalated orders for freight forwarders such as Pilot Air.

Ata, Network Technology - (A+, Ccna, Cwna, Active Directory, Server 2008, Sharepoint, Tmg).

Program Description: http://catalog.edcc.edu/preview_program.php?catoid=14&poid=4997

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