Michael Tessen Email & Phone Number

Bend, Or, Us

West Palm Beach, Florida Area

Maintain productivity, insure fix-it right the first time was above 95%, manage 9 technicians, create processes for employees to follow, assist and repair vehicles, manage customer concerns, schedule staff training, dispatch work, develop work processes to insure high level of customer satisfaction in a timely manner , achieve monthly targets, train new hires, interact with customers, advertising, work with vendors, maintain shop equipment, maintain route sheet, host meetings, train for future advancement under proven service manager, work with sales manager handling both new and used inventory, meet CPO standards, assist on vehicle trade appraisals, work with PCNA on technical issues, keep to date with PSS reporting, handle C@P, train employees on warranty process, review repair orders for proper documentation, signatures, and punch times. I am a firm believer in setting processes that are efficient and effective to exceed expectations. Lead by example and the rest will follow.