Michael Thomas-Mancini Email & Phone Number

Hawke’S Bay, New Zealand

Responsible for design and support of New Zealand regional customer networks and infrastructure utilising Juniper, Cisco Meraki, CATO SASE, Fortinet, Windows Server, Linux, Azure and VMWare and also performing BDM functions for clients.

Responsible for line management of a small team of IT engineers Managing all IT projects and performing architectural input into new products and bettering existing products as they migrate from VMware to Azure/GCP

Designed and migrated from on-premises vSphere to Microsoft Azure and designed services when in Azure utilizing Azure services to lower operational costs Responsible for the design and budget forecast to allow the emapsite network to be an official connection point within Equinix Cloud Fabric.Administered and designed the core network which compromised of Juniper SRX and Ubiquiti

Farnborough, Hampshire, United Kingdom

Responsible for resolving internal escalations, also responsible for administration and design of the core network (600+ physical devices) which compromises of Cisco 5K, Nexus 7k series (7706, 7010), Cisco ACI, ASA, ISE Source Fire and Arista switches.

Farnborough, Hampshire, United Kingdom

Responsible for supporting our customer environments on the following technologies: Cisco firewalls and routers, vCloud Director, vCloud Cells, vSphere, ESXi, Cisco 1000V, and the underlying SAN storage, Zerto DR, Openstack and AzureStack. Helped design bespoke systems for customers on this platform and was a pivotal in customer success. Project managed solutions for customers which in turn were then sold to other clients as dedicated products.

Providing second and third line functions for Public Sector customers on VMWare vSphere, vCloud Director, Openstack, AzureStack and also the customer facing network devices. Responsible for peer reviewing related changes from first line team, and also assisting other teams with ideas on how products can serve our customer. Pivotal in the migration away from the Cisco 1000v which connected around 15,000 customer virtual machines.

Technical escalation for the First Line Support team and managed a team of 5 engineers on ticket handling, response times, SLAs and best practices.

Farnborough

Providing first line functions for Public Sector customers on VMWare vSphere, and vCloud Director. Responsible for all incoming tickets, monitoring of the UKCloud platform and was managed by KPIs and SLAs.

Responsible for resolving escalations, administration and design of the core network which compromises of Juniper SRX and Ubiquiti. Responsible for the design and migration from on-premise vSphere to Microsoft Azure. Responsible for design and budget forecast to allow the emapsite network to be an official connection point within Equinix Cloud Fabric. All design presentations are presented to C level or above to obtain the appropriate costing and approval.

Farnborough

Call logging and handling, server virtualisation (VMWare), support of physical and virtual servers, cloud technologies and network support.