Michael Thomasulo Email & Phone Number

Buffalo, New York, United States

⦁ Analyze, investigate and validate automotive mechanical diagnostic reports, frame diagrams, and body shop reports.⦁ Review and process photo and video evidence of mechanical failure and cosmetic damages of automobiles to detirmine the most efficient, accurate and cost effective course of repairs.⦁ Source automotive parts countrywide through multiple websites and resources.⦁ Create mechanical repair estimates and cosmetic colision repair estimates utilizing multiple systems including: mitchell connect, pro demand and alldata.⦁ Communicate with franchise automotive dealerships, repair facilities and colision shops nationwide. ⦁ Research vehicle model defects, technical service bulletins and factory recalls.

Buffalo/Niagara, New York Area

-Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions.-Be thoroughly familiar with procedures for handling all aspects of customer service and arbitration. -Resolve any customer complaints in a friendly, courteous manner. Advise management of all serious complaints.-Resolve arbitration differences in a polite and distinct manner, making sure that each customer is aware of sale regulations and arbitration policies. -Researches and recommends options and resolutions to the Arbitration Manager regarding all post auction issues (ex: mechanical repair, transportation costs, etc.)-Communicates final decisions to both buyer and seller and coordinates the post-auction process (ex. unwinding deals, price negotiation, transportation returns, etc.)-Coordinates and facilitates all logistics for 3rd party inspections of vehicles and performs proper record keeping-perform accounts receivable duties-Practice and promote teamwork at all times. Set a good personal example of attitude and performance-Ensure proper follow-through on all directives, bulletins, schedules, and accounting. -Maintain a good flow of communications with entire team including all management.

Buffalo/Niagara, New York Area

APC Schneider Electric - Partner development specialist • Serving as the single first point of contact for accounts• Establishing, building, and maintaining relationships with all existing and new customers • Enabling and educating customers on partner programs and deal registration processes • Maintaining proper communication with customers regarding program changes or new programs and promotions • Maintaining a proactive approach to daily outreach and questions • Identifying additional opportunities to expand customers’ business via pipeline

Manage multiple computer storage, backup and disaster recovery vendor account lines. Manage regional territory sales orders and support renewals. Manage, track and monitor federal government and state contracts. Communicate with vendors, VAR's and internal sales team daily, to ensure high level customer service in closing deals and pricing options by phone and email. Provide critical, time sensitive, high level support to sales teams through tech support, configuring, pricing, order entry, data management, margin analysis and deal registrations.

Buffalo/Niagara, New York Area

Nimble storage- CDW, Hewlett Packard EnterpriseTeam lead for $130 million dollar storage vendor line on a national platform. Communicate with vendors and internal sales team daily to ensure high level customer service in closing deals and pricing options by phone and email. Provide critical, time sensitive, high level support to sales teams through tech support, configuring, quoting, pricing, order entry, data management and margin analysis. Work closely with major shipping and logistic companies in the U.S. to track and ship orders, resolve customer requests and concerns. Created training manual for new employees.

Responsible for receiving, inventorying and sorting large orders and shipments on a daily basis. Trained new employees on warehouse organization and inventory methods. Order Management and inventory control as well as the use of a variety of scales and codes on a consistent basis ensuring products are labeled and priced properly, quickly and accurately. Created a color coded product rotation system that greatly reduced the amount of shrink and product loss which resulted in great success both for the department and store.

Liberal Arts And Sciences/Liberal Studies

Regents, Liberal Arts And Sciences/Liberal Studies