Michael T. Email & Phone Number

Northbrook, IL, US

- Investigated and evaluated insurance claims to determine coverage, liability, and settlement options.- Negotiated settlements with policyholders, and other parties involved in the claims process.- Documented claim activities, communications, and decisions in accordance with company policies and procedures.

Smyrna, Georgia, US

- Collaborated with several companies (clients) to make placements in the mental health, marketing, and tech industries.- Conducted screening interviews with various candidates in order to advance them to the offer letter stage; multiple placements (mid-senior level) were made.- Analyzed hundreds of resumes and portfolios to create talent pipelines..

Atlanta, Georgia, US

- Call providers and schedule the desired appointments for members.- Created a system for the Member Services Department, reducing unnecessary appointment requests by 30%.- Provided customer service and was involved in training two new team members each month.

Atlanta, Georgia, US

- Helped members with their healthcare coverage and questions.- Assisted providers with verifying member eligibility and benefits.

Oakland, California, US

- Had the most applications completed (35) out of all Loan Processors in the month of April.- Analyzed AVM, BPO and appraisals to confirm compliance to company standards and derive appropriate value.- Analyzed vesting information and determined the title and ownership of property.- Displayed knowledge of loan requirements for all types of consumer.

Oakland, California, US

- Took and quickly processed financial applications.- Answered multi-program phone calls from homeowners and contractors and communicated account status with them.- Maintained all records in loan processing and servicing databases.

Stamford, CT, US

- Created and gave my team a "problem and solution" guide to decrease call handle times.- Provided technical support for equipment and processed payments.- I have consistently solved major problems, providing excellent customer service.- Answered billing questions and concerns.

Chicago, IL, US

- Sold tools, lawn mowers, lawn tractors, grills, pool tables and exercise equipment.- I was the best in my department at creating new rewards members and adding on purchase protections, giving customers a greater peace of mind after their purchases.- Provided great customer service and met sales goals.