Michael Thompson Email & Phone Number

Omaha, Ne, Us

Multidisciplinary Information and Operational Technologist with a focus on operational excellence and information security. My day-to-day focus is in IT operations, security practices and service delivery design. I thrive collaborating with diverse teams to deliver services and expertise that produce life improving outcomes for our shared customers.

Information and Operational Technology professional dedicated to supporting Contact Center, DevOps, Product Engineering, Operations and Corporate business units. Areas of focus are hardware lifecycle management, incident and service request management, system administration, regulatory compliance, project management and process design.

• Manufacturer technical support for automotive AV and surveillance solutions• Technical support for complete solution stack: component level, system level, hardware, software and connectivity. Interfaced directly with end users, customers and engineering.

Information Technology consulting focused on startup organizations. Responsible for solution development, project management, system administration and technical support.

Greater Omaha Area

• Engage prospective clients, perform network and infosec assessments• Develop and propose managed network service (MNS) solutions• Implement and support client's business technology platforms • Develop individualized technology roadmaps by aligning solutions with business strategy through quarterly business reviews, fiscal and operational planning

Greater Omaha Area

• Technical support including end user/administrator training, implementation and maintenance of office and print shop IT hardware and software• Application and connectivity support for small business clients• Enterprise software support, including presale, workflow/process design, integration, maintenance and incident management

Greater Omaha Area

Automotive maintenance

Greater Omaha Area

IT Operational services including experience in manufacturing sector.

My work has been centered on device applications for inorganic nano-materials.• Areas of experienceo Synthesis of thin-film materials via chemical vapor depositiono Electrochemical anodizationo Nanoprobe device fabricationo X-ray diffractiono Semiconductor characterization