Michael Thorman Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Assisted students with learning course material; graded exams and assignments; and updated Canvas, IU's learning management system, with student grade information.

Indianapolis, Indiana, United States

Provided technical support for corporate tablets and smart phones via phone, chat, and email. Assisted with ordering tablets, smart phones, and associated accessories for employees. Also, assisted with setting up service for corporate devices.

Indianapolis, Indiana Area

Provided technical support and customer service to students and staff; monitored lab equipment and supply conditions; created, monitored, and updated information in University Information Technology Services reporting systems; provided standard Ricoh printer maintenance and support; and assisted with design, production, and social media projects.

Indianapolis, Indiana Area

- Conducted effectiveness checks on recalled medicines. - Updated Chrysler database with correct customer and vehicle information. - Contacted Honda, Chrysler, Mazda and Toyota customers regarding recalls on their vehicles and assisted them with scheduling repairs with their local car dealerships. Key Accomplishments:- Exceeded the daily adherence goal of at least 75%, onsite and remotely.- Persuaded several thousand people to participate in healthy auto part studies… Show more - Conducted effectiveness checks on recalled medicines. - Updated Chrysler database with correct customer and vehicle information. - Contacted Honda, Chrysler, Mazda and Toyota customers regarding recalls on their vehicles and assisted them with scheduling repairs with their local car dealerships. Key Accomplishments:- Exceeded the daily adherence goal of at least 75%, onsite and remotely.- Persuaded several thousand people to participate in healthy auto part studies that were conducted in 2016 and 2017 on airbag inflators- Adapted quickly to a change in projects, clients, and associated software and interfaces- Worked on multiple projects at once Show less

Indianapolis, Indiana Area

Associated Responsibilities: verified new sales, conducted account research and analysis, prepared daily reports using Microsoft Excel, processed credit card and checking account information, collected past due balances, mentored new recruits in the accounting and customer service departments, and addressed service and billing related issues. Key Accomplishments:- Collected over $150,000 in past due balances or debt- Built strong, lasting relationships with new and old customers… Show more Associated Responsibilities: verified new sales, conducted account research and analysis, prepared daily reports using Microsoft Excel, processed credit card and checking account information, collected past due balances, mentored new recruits in the accounting and customer service departments, and addressed service and billing related issues. Key Accomplishments:- Collected over $150,000 in past due balances or debt- Built strong, lasting relationships with new and old customers and retained them at weekly rate of 95%.- Maintained confidential account information- Consistently received a perfect weekly rating card, which consists of a daily working rate of 90% of above, a payment conversion rate of at least 35%, 112 dials, 40 sales resolutions, and a weekly QA of 100%.- Assisted in making branch the top sales performer for 2nd quarter of 2015- Trained new employees in customer service and accounts receivable Show less

Indianapolis, Indiana Area

Assisted with multiple temporary projects for corporate clients in diverse industries in Indianapolis, including accounting, education, computer, retail sales, and election services. Key Accomplishments:- Increased the sales of Nabi children's tablets for 4th quarter of 2014- Successfully managed polling site during the 2014 general election

Indianapolis, Indiana

Performed data entry in real-time by listening to call snippets, determining the caller's real intention, and entering the information in associated software.

Bachelor'S Degree, Computer Science

Bachelor’S Degree, Media Arts And Science

Activities and Societies: Gamers' Guild, Illustration Club, Dean's List

Bachelor’S Degree, Japanese Language And Culture

Activities and Societies: Japanese Club, Dean's List