Currently providing technical expertise in support of the qualification of SanDisk products at major OEMs, ensuring compatibility of the company’s ESS SSD products with customer systems; includes troubleshooting SAS and SATA hardware and software interaction problems. Heavy emphasis on OS, controller, Storage Manaagment applications. Act as technical liaison between company design centers and a variety of customer touch points, including Engineering, Purchasing and Marketing.

Worked as an independent consultant at my technical services company, Sinewave Services, providing a wide range of technical Sales and Engineering services to the computer hardware, marketing & advertising fields.

Provided pre- and post-sales hardware and quality support to Channel and major OEM customers remotely via email and telephone, as well as onsite support. Duties included troubleshooting hardware and software interaction problems while focusing on customer’s needs to ensure their overall satisfaction.Managed pre-sales/qualification as well as post-sales support for Seagate’s key customers such as Cisco (Scientific Atlanta), Motorola, Sun, NCR, and NetApp; provided technical support of the highest level to the sales force in the preparation and presentation of sales proposals to key customers. Instructed the sales force on product function, compatibility and market sensitivities.

Seagate Technology designs, manufactures, and markets disc drives for the enterprise, desktop, mobile computing, consumer electronics, and branded solutions markets worldwide, also providing data storage services for small- to medium-sized businesses, including online backup, data protection, and recovery solutions.; Provided pre- and post-sales hardware and quality support to Channel and major OEM customers remotely via email and telephone, as well as onsite support. Troubleshoot hardware and software interaction problems. Focused on customer's needs to ensure overall in a timely fashion and professional manner.Managed pre-sales support for Seagate's key customers such as Cisco (Scientific Atlanta), Motorola and NCR, providing qualification assistance of the highest level to the sales force in the preparation and presentation of sales proposals to key customers. Instructed the sales force on product function, compatibility and market sensitivities. Provided post-sales support for key customers including NetApp, Sun, Cisco, and Motorola.Achieved the highest total available market, as measured by total sales by key customers, by assisting Sales Team in new product training and presentations. Provided proactive and aggressive analysis, coordinating with Engineering and Quality teams, of customer systems to identify and resolve potential.Recent successes concentrated on the qualification of Seagate's Consumer Electronics storage products, primarily focusing on the DVR market segment at major Cable, IPTV and Satellite home entertainment hardware manufacturers. Heavy focus on PATA/SATA Interface as it relates to the HDD.Experienced manager; developed programs and objectives for employees to succeed and improve performance in a team environment; set individual objectives and evaluated accordingly.

Provided total maintenance, remedial repairs and training on NCR supported equipment within an assigned territory assuring customer satisfaction and retention of sales/maintenance revenue. · Maintained and repaired NCR’s 68000/Unix based computer systems and related peripherals at major general retail/supermarket customer sites.· Selected group leader for Grocery/Retail Systems unit. Coordinated activities for 12 Field Engineers responsible for support of major retail accounts in the Atlanta area.· Additional activities included the sale of NCR POS systems, OEM products and maintenance contracts to retail customers and end-users. Consistently performed in the top percentages of Field Engineering sales.