Michael Tock Email & Phone Number

Streamwood Il

• Installed, maintained and replaced microcomputer and LAN hardware. • Troubleshooted Network and Telecomm issues• Installed and maintained software for microcomputer applications such as Office 2013 and Office 2016. • Coordinated appropriate service personnel and vendors to service other microcomputer needs and problems. • Provided phone support and used ticketing system to document end users issues. • Made recommendations on upgrades and performance enhancements. • Operating systems supported includes Windows 7 and Windows 10, on desktops and laptops. Window 8.1 on tablets• Special projects included managing infrastructure upgrades, working with vendors and contractors.

Chicago Il

• Installed, maintained and replaced microcomputer and LAN hardware. • Installed and maintained software for microcomputer applications such as Office 2003, Office 2010 and Office 2013. • Coordinated appropriate service personnel and vendors to service other microcomputer needs and problems. • Provided phone support and used ticketing system to document end users issues. • Made recommendations on upgrades and performance enhancements. • Operating systems supported includes Windows XP, Windows 7, and Window 8.1 on desktops, and tablets. • Special projects included development of the corporate image and switch and router upgrade and replacement. Some work with SCCM 2007 R2 in deployment.

Bas, Bachelor Of Applied Science In Computer Studies With A Concentration In Networking, Gpa 3.55

Recieved Cisco Certified Networking Associate Certification 2007, Cisco Academy