Michael Tock Email & Phone Number

Streamwood IL

• Installed, maintained and replaced microcomputer and LAN hardware.
• Troubleshooted Network and Telecomm issues
• Installed and maintained software for microcomputer applications such as Office 2013 and Office 2016.
• Coordinated appropriate service personnel and vendors to service other microcomputer needs and problems.
• Provided phone support and used ticketing system to document end users issues.
• Made recommendations on upgrades and performance enhancements.

Chicago Il

• Installed, maintained and replaced microcomputer and LAN hardware.
• Installed and maintained software for microcomputer applications such as Office 2003, Office 2010 and Office 2013.
• Coordinated appropriate service personnel and vendors to service other microcomputer needs and problems.
• Provided phone support and used ticketing system to document end users issues.
• Made recommendations on upgrades and performance enhancements.
• Operating systems supported includes Windows XP, Windows 7, and Window 8.1 on desktops, and tablets.

Bas, Bachelor Of Applied Science In Computer Studies With A Concentration In Networking, Gpa 3.55

Recieved Cisco Certified Networking Associate Certification 2007, Cisco Academy