Michael Tonelli Email & Phone Number

· Everything listed in the team lead position, and;· Martials Aircraft to gate· Clears gate of FOD· Maintains compliance with FAA and FedEx policy during aircraft loading/unloading operations· Leads a team of ~ 5-15 people to unload topside and belly compartments of aircraft· Ground Support Equipment Qualifications: 757, 767, Feeder (Single/Dual Engine), A300· Weight and Balance Qualified: 757, A300, 767, Feeder (Single/Dual Engine)

Greensboro, North Carolina, United States

· Operational decision making- Using the resources at hand to accomplish the mission. Balances multiple work areas in staffing, training, and equipment issue.· Coaching: Helps maintain a positive work environment with regular coaching check-ins with staff. Takes criticism and advice from subordinates to assist in improving quality of work area.· Policy-maker: Creates policies and communicates these effectively with the entire team.· Scheduling: Writes and maintains a bi-weekly schedule.

Greensboro, North Carolina, United States

· Sort operations, packing cans, safety adherence, CTUG5 certified, Forklift Class 5 Certified.

· First new hire at Greensboro location. Opened the market for my company in this area.· STATS: · 200+ Leads managed from various sources. Maintains lead list in Google contacts coded for customer type.· Conversions: Converts discovered leads to appointments and appointments to bookings at 20% Rate (Average for door-to-door).· Meets quota: Has 5 final designs signed/approved in a revolving 60 day period.· Attends trainings for increased knowledge of solar panel technology and sales tactics.· Collects information pertinent to Solar Panel installation, such as HOA and HOI documentation, as well as finance and installation agreements.· Relevant Skills: SPIN Selling – This is vital to business to business and inside sales of large-ticket items. · Compensation: Commission only 1099. Average 2k Monthly.

Greensboro--Winston-Salem--High Point Area

Gained valuable experience door pitching, cold calling, and maintaining customer service relationships. Worked in a large team, with consistent education and practice of sales pitch via roleplay scenarios.

I worked hard every day with Walgreens to provide an excellent customer service experience, and build my team up better than we were before. I spent five minutes with each team member individually every day, training on customer service and sales. I would plan our intake, balance the accounts, enforce store security, handle complaints, all while remaining courteous and friendly to everyone who entered the store. I gained very valuable experience with coaching team members with varying motivations, communication styles, and needs. I carry the knowledge I learned into every aspect of my life and career! I am confident if you can manage in a pharmacy, you can manage anywhere! :3

Scott, Louisiana, United States

I learned how to operate a business to business retail sales model. I enjoyed meeting the needs of my customers in a fast-paced and demanding environment. I won the Shamrock Award here for excellent customer service, and I am proud that I would go above and beyond the call of duty to help my customers. This valuable experience has taught me the ins-and-outs of parts and commercial business account management.

Post Graduate Work, Technical Sales, 3.55

Activities and Societies: President, VP, Treasurer of Medieval Combat Club

Bachelor Of The Arts, Communicative Disorders