Implementation of Disaster Services program in the Carolina Piedmont Region, with primary responsibility for territory of 4 counties in Western North Carolina. Leadership and support for volunteers and staff in Disaster Services. IT Support for region as needed. Leadership, support, and management of volunteer work force of over 200 in territory and over 2000 in the region. Established excellent working relationships and collaboration for Government, local, city,county, and state, as well as national relationships. Established and maintained community and volunteer collaborative groups Leadership with local and regional Disaster and Health & Safety Training Program andInitiatives. Client advocate for resource procurement and allocation IT support on-site and remotely, set up, configuration and maintenance, and troubleshooting Program implementation and management

Comprehensive analysis of current financial situation and determining future needs and providing options for reaching future goals. Responsible for marketing and presentation of products, recruiting, public presentations of company options and concepts.

Post Disaster Casework and Coordination of Collaborative Community Groups for client assistance needs.

Coordinate training and education and support on procedures and software navigation for all support personnel during transition from a Regional Operation to a National Operation. Assist customers and staff with transition from regional to national system.

Oversee the management, development, and recruitment of Authorized Providers customers. Develop and execute authorized provider marketing strategies in conjunction with Sales and Marketing Representatives. Recruitment and development of volunteer instructors for instructors club and Instructor Trainers. Evaluates PTOC, volunteer instructors, AP instructors and Instructor trainersDevelop and manage NAN (National Account Network) and multijurisdictional accounts in conjunction with Sales and Marketing Representatives. Work in conjunction with Health and Safety staff to grow and maintain Full Service clients. Assure that records and reports, including NAN’s and multijurisdictional contracts, are kept to ensure good customer service and appropriate certifications and charges.Develop and oversee specialty programs such as Certified Nurses Aid (CNA) program, Instructor course and other specialty course as developed by NHQManage the Regional Supervisory Committee and Instructor Trainer process. Manage the Quality Assurance committeeDevelop and maintain contacts with community and professional organizationsCoordinate Guideline Updates for all instructors and instructor trainersSupervise and evaluate Health Service Specialists and PTOC instructors in conjunctions with the Regional Health and Safety DirectorUse Razors Edge software to support customer management, service delivery and generate database information for direct marketingProvides technical SABA support for Chapter staff, as needed.Instruct FA/CPR/AED classes as needed.

Responsible for all operations and personnel on site. Payroll, Scheduling, Training, IT management, Law Enforcement Liason, Weekly Audits, Executive Summary, Quarterly Service Reviews, Deployment for operations and CCTV, Two way radio management and maintenance, statistical analysis and comparison. Site Officer of the Year 2006, 2007, 2008, and 2009. District Officer of the Year 2006, and 2007. Designed a Daily Activity Report application for the site which was later used as a template for the Webdar reporting system. Designed Crime Statistics Comparison application that compares local Law Enforcement crime statistics to those of the mall. Participated in the planning and implementation of a live shooter drill that involved Law Enforcement, Fire, EMS, Rescue, Emergency Management, Mall Staff, and Public Safety. This was the first time in the history of the mall such a large scale involvement was accomplished between all the Emergency Services agencies and Valley Hills Mall. All agencies were brought together as one team working toward a common goal.

Responsible for training business and Industry and Public in Health & Safety Courses. Responsible for Management, Upgrade and Maintenance of all computer systems and networks for the main chapter and affiliated branches. Responsible for implementation and maintenance of national database reporting network for all levels of service. Volunteer services in AFES and Disaster, currently volunteer Disaster Team Coodinator.

Responsible for coordination of training for public and industry and responsible for responding to client emergency needs from disasters and Armed Forces emergency assistance. Coordination of paid and volunteer staff. Managing network of computers, troubleshooting software installations and network setup and management of 30+ computer systems within the facility and adjoining facilities. Marketing for all service areas of the chapter. Newsletter and website management and updates along with distribution. Coordination of special events for fundraising and community public relations.

Various duties in Law Enforcement. Road patrol, PublicRrelations, Special Event coverage, telecommunications in a 911 setting for all emergency services agencies. Investigation and research on specific cases, involved in training and program setup and management pertaining to communications and effective communications. Set up mass casualty protocol program. Responsible for instructing and implementing the first Emergency Medical Dispatch Program in North Carolina, setting up guidelines in cooperation with the North Carolina Office of EMS and National guidelines, monitoring and managing program and continuing education for all personnel. Operation of computer aided dispatch system from planning to implementation and Management. State wide Instructor in Law Enforcement training and Jailer training.

Providing Emergency Medical Care for the sick and injured at the EMT-Paramedic level for the citizens of Lincoln County. Training/Supervising personnel. Responsible for training of all field personnel. Implementation of Critical Care transport program, developing protocols and guidelines and SOP for transport, training personnel for transport for critical care patients.

Providing Critical Care Transport for the sick and injured patients, interfacility and scene response, and international response at the Paramedic Critical Care level. Responsible for training all new Paramedic personnel and present personnel, management of training requirements, record keeping and management. Report to director and NCOEMS. Lead Paramedic/Supervisory, responsible for all Paramedic and EMT personnel and coordination and training. In charge of Medical Operations and coverage for Panther Stadium events, and the Charlotte Hornets events.