Michael Tran Email & Phone Number

Greater Los Angeles Area

• Identified and helped to develop strategic relationships with partners or potential clients. • Assisted in the development of a strong pipeline of new clients and projects in accounts through direct or indirect customer contact and prospecting. • Worked with management teams to implement business development initiatives. • Developed the Go-To-Market material for new marketing initiatives.• Assisted in the development and execution of our lead generation initiatives and strategies.• Ensured sales and marketing requirements and plans are implemented and followed up on results.• Gathered, analyzed, and synthesized data in order to generate insights for the design of short, medium and long-term strategies.• Collaborated with business leadership to create and train prospecting and lead qualification process.• Managed day-to-day performance of all business development team members and deliver reviews.• Led and schedule weekly and/or monthly team meetings with sales team and leadership.• Tracked business development team metrics and reported data to leadership on a regular basis.• Implemented performance plans according to company procedure.• Collaborated with IT and Operations on sales technology initiatives.

Greater Los Angeles Area

• Responsible for all day-to-day operational aspects of the website including product selection, order fulfillment, shipping methods, payment methods and customer experience• Manage product availability, fulfillment and logistics• Serve as key business lead with project management for website functionality, maintenance, and development to ensure that the site offers a compelling customer experience• Observes and reacts to changes in the marketplace, products, market pricing, customer preferences, competing businesses• Manages all customer correspondence via email or phone including the company's response efforts to product questions, order inquiries, complaints, shipping claims, international requests, sales and shipping quotes• Drives continuous improvement programs in our sites and provides the information and insights needed by internal and cross-functional teams to address opportunities• Vision to see what is necessary to scale business

Dallas/Fort Worth Area

• Development of eCommerce capabilities which will drive aggressive sales goals and optimization of site-wide Key Performance indicators• Management of the e-commerce P&L through detailed forecasting, budget development and oversight, revenue generation and marketing activities in conjunction with other internal and external teams• Enhance the website, increase mobile device usability, improve the user experience with the goal of greater customer loyalty, enhanced look/feel, and increased product pull through with each order• Ownership and management of Internet marketing including social media integration, campaign management