Michael Tran Email & Phone Number

Greater Los Angeles Area

• Identified and helped to develop strategic relationships with partners or potential clients.
• Assisted in the development of a strong pipeline of new clients and projects in accounts through direct or indirect customer contact and prospecting.
• Worked with management teams to implement business development initiatives.
• Developed the Go-To-Market material for new marketing initiatives.
• Assisted in the development and execution of our lead generation initiatives and strategies.
• Ensured sales and marketing requirements and plans are implemented and followed up on results.

Greater Los Angeles Area

• Responsible for all day-to-day operational aspects of the website including product selection, order fulfillment, shipping methods, payment methods and customer experience
• Manage product availability, fulfillment and logistics
• Serve as key business lead with project management for website functionality, maintenance, and development to ensure that the site offers a compelling customer experience
• Observes and reacts to changes in the marketplace, products, market pricing, customer preferences, competing businesses
• Manages all customer correspondence via email or phone including the company's response efforts to product questions, order inquiries, complaints, shipping claims, international requests, sales and shipping quotes
• Drives continuous improvement programs in our sites and provides the information and insights needed by internal and cross-functional teams to address opportunities

Dallas/Fort Worth Area

• Development of eCommerce capabilities which will drive aggressive sales goals and optimization of site-wide Key Performance indicators
• Management of the e-commerce P&L through detailed forecasting, budget development and oversight, revenue generation and marketing activities in conjunction with other internal and external teams
• Enhance the website, increase mobile device usability, improve the user experience with the goal of greater customer loyalty, enhanced look/feel, and increased product pull through with each order
• Ownership and management of Internet marketing including social media integration, campaign management