Michael Trapp Email & Phone Number

Georgia, United States

• Provide customer service in English and Spanish, in a call center environment, for customers and clients inquiring about junk removal services via inbound calls.• Set up appointments for customers & junk removal crews via outbound calls.• Provide financial information regarding outstanding balances and other processes.• Make outbound phone calls relating to sales and service to customers nationwide via the 8x8 softphone application.• Do data entry associated with phone or email requests (i.e., scheduling sales calls, canceling service appointments, routing complaints, etc.) with the use of Workiz, a home service CRM. • Misc. administrative tasks using MS Office Suite and Google applications, respond to Yelp inquiries.

Seattle, Washington, United States

• Provided professional customer service, via inbound and outbound calls in both English and Spanish, in a work-from-home, call center, resolving issues for a variety of companies and their campaigns.• Used strong time management skills to meet company objectives and productivity requirements.• Logged event information on an in-house database, and CRMs such as HubSpot type over 60 wpm.• Set up appointments so that customers can receive additional services outside the company.• Had received high marks such as 90% for quality assurance and performance.

Seattle, Washington, United States

• Made outbound calls, and follow-up calls, created and delivered sales pitches, and sent emails to customers and corp. offices.• 5+ years of sales experience to help connect with the customer to close the sale.• Sales lead for Amazon service programs and other companies such as Agro Scout, an agricultural drone-based company, located in Israel, and other sales campaigns.• Set up appointments for site survey teams to finish the installation process.• Recognized for reaching sales goals of 50 plus sales on various occasions.• Utilized extensive knowledge of Microsoft Suite to assist the Manager as a Team Lead (ex. manage in-house databases, provide troubleshooting, and manage special projects).

Barcelona, Spain

• Utilized cooperative learning techniques to ensure a positive learning environment for the diverse individual needs of students.• Used communicative activities to engage students and create meaningful dialogues during online sessions.• Provided a wide variety of activities that cover the 4 aspects of English, (listening, reading, speaking, and writing).• Used various performance-based assessment tools to better evaluate student progress.• Used web conferencing programs such as Skype, and Sisco WebEx to have classes with students from all over the world.

Tesol Certficate, English Language And Literature, General, 4.9

Business Administration And Management, General

Certificate Program, P.C. Specialist Program

High School Diploma, General Academics