Michael Trottier Email & Phone Number

Remote

Provide independent technical consulting for companies worldwide who are implementing the PeopleSoft/JD Edwards ERP software package. Successfully completed over 40 multimillion dollar ERP implementations in locations from New York to Hong Kong with 100% customer satisfaction.

Responsible for all technical aspects of ERP implementations worldwide. Duties included: planning, install, updates, tuning, custom code version control, package builds, updates, Sars, and Paper fixes.

CNC Foundation System Administration Deploying Modifications (Package Builds)Stampinup OneWorld Release: ERP 9.1 Platform: Windows/SQL Server Cluster Tasks: Upgraded 9.0 to 9.1Fort Miller Group OneWorld Release: 9.0 to 9.1 Platform: AS400/Windows 2007 Tasks: Upgrade XE to 9.0Recology OneWorld Release: 9.1 Platform: AS400/Windows 2008 Tasks: Upgrade 8.0 to 9.1Hoffman Construction OneWorld Release: 9.1 Platform: AS400/Windows 2008 Tasks: Upgrade World A7.3 to 9.1Cascade Design OneWorld Release: ERP 9.1 Platform: Windows/SQL Server Tasks: Upgraded from 8.0 to 9.0Fiji Water OneWorld Release: ERP 9.1 Platform: UP Unix/ Oracle Tasks: New InstallFort Miller Group OneWorld Release: XE to 9.0 Platform: AS400/Windows 2007 Tasks: Upgrade XE to 9.0US Merchants OneWorld Release: ERP 9.0 Platform: Windows/SQL Server Tasks: Upgraded to 9.0Stampinup OneWorld Release: ERP 9.0 Platform: Windows/SQL Server Cluster Tasks: New install 8.12 then upgraded to 9.0Common Health OneWorld Release: ERP 8 Platform: Windows/SQL Server Tasks: AdministrationOshkosh Truck OneWorld Release: ERP 8.12 Platform: AS400/Windows 2003 Tasks: Migration from World A73/B7332 to 8.12Blossman Gas OneWorld Release: ERP 8.11 Platform: AS400/Windows 2003 Tasks: Migration from World A73 to 8.11Hawaii Telacom OneWorld Release: ERP 8.11 Platform: UP Unix/ Oracle Tasks: New InstallManpacking OneWorld Release: ERP 8.11 Platform: Win 2003/SQL Server Tasks: Support Tasks: UpgradeOmniCell (Medical Device Manufacturing) OneWorld Release: B732, B7331 Platform: Intel NT, Oracle Install, Training, UpgradeRoseburg Forest products (Lumber and paper Manufacturing) OneWorld Release: B732 Platform: As400, Co-existence Tasks: Install, TuningAtlas Copco (Mining Equipment Manufacturing) OneWorld Release: B731, B732 Platform: As400, Co-Existence Tasks: Install, Upgrade, Tuning

Managed all aspects involved with deployment of worldwide technical resources for ERP products, installations, on-going support, and application tools development. * Directly managed the Technical business unit including management, motivation, and mentoring of all technical staff. * Work closely with clients, their IS staffs, and consultants to plan for and develop the necessary infrastructure, interfaces, data conversions, and enhancements to support the implementation of applications.* Performed onsite consulting for Pre-Sales Implementation Planning Sessions, Post-Sale Planning Strategy Workshop, Pre-installation Audit, Development of Work Plans, and Technical Client Management.* Technical responsibilities included installs, upgrades, and modifications in NT, UNIX, and AS/400 environments; Configuration and Setup; System Administration.

Established presence in the Rocky Mountain region ensuring overall client satisfaction and successful delivery of computer services to companies in Utah, Nevada, and Idaho. * Developed vertical markets and enhanced the company's visibility and reputation in the region.* Provided strategic planning, hired, and developed local staff.* Assigned delivery personnel for designated sales and account situations.* Managed and approved project delivery commitments including pricing, schedule, and approach.* Authorized and assigned resources to proposals, ensured sub-contractor agreements were in place for projects, and that projects were within budget and on schedule. * Provided constructive input for the continuing development of corporate methodology.* Worked with Quality and Delivery Management to coordinate delivery of methodologies and practices.* Managed relationships with key clients during implementation activities.* Ensured that the net total of projects were within budget and on schedule to the complete satisfaction of all customers.* Supported both regional and corporate objectives, particularly with respect to staffing (qualitative) issues.* Monitored corporate assets, business unit profitability, and net revenue booked.

Established field office to support Informix based system development for Informix customers within Utah, Nevada, Idaho, and Wyoming.* Managed large, multi-year projects from inception to completion which included scheduling, staffing, technical resource time management, budget review/management, development multi-phase project plans, execution of project plans including resource management.

Performed business re-engineering projects for large companies (i.e; using advanced technology and improved business processes.* Managed technical sales/marketing and initial needs analysis and business process audit.* Performed pre-implementation analysis to establish measurable deliverables and goals.* Performed training and education on new processes and products.

Responsible for all data processing needs for a 25 million dollar medical reimbursement consulting firm.* Participated in setting technical direction and strategies which included LAN's DBMS's development tools, communication technologies, and personal computer systems. * Assisted in the development of Business and Information systems plans.* Coordinated, recommended, and consulted on SMP multi-gigabyte UNIX system direction and strategies; hardware; software products and application development.* Resolved personnel and interdepartmental related issues and problems with a very high degree of satisfaction.* Developed and conducted all corporate training programs on products and general computer literacy.* Directly managed all it staff. * Responsible for identifying and purchasing all computer services and products. * Acted as Project Manager for all new product development.

Managed and controlled all development and implementation activities by administering external and internal resources used in the definition, development, and implementation of electronic data interfaces between insurance carriers, health care providers, medical suppliers and media-system vendors through GTE network systems. * Evaluated existing hardware, software, and communications.* Analyzed and designed interface software.* Provided onsite engineering for interface.* Communicated with highly skilled professionals, both technical and not technical, to resolve interface issues.* Directed programming efforts.* Provided planning for product support.* Conducted training for clients on new interface.* Tested quality of final product.* Implementation of final product* Assisted in the definition, design, testing, and implementation of a 500 user on-line claims clearing house.