Michael Trottier Email & Phone Number

Oversaw accounts in the Asia Pacific region in ProcessesReviewed Processes for lifecycle of assetsIdentified gaps in the accounts processes Recommended process improvements to accountsKnowledge of leverage both IT solutions & business process improvementsCollaborated with Account Managers & Asset Management to resolve any issues

Communicate with each player in order to function as a teamAnswer concerns of parents about the progression of their son's developmentDemand sportsmanship & accountability on and off the iceMotivate players to bring the best of their abilities outDevelop and execute practice plans

Point of contact for hardware maintenance for over 4000 servers & network devicesMonitored another 3000 device globally. (Europe, Asia Pacific, & South America)Vital part of procurement process for maintenance process for North America devicesNegotiated maintenance contracts with vendors (SUN, HP, and Cisco)Interacted with the China team on a weekly basis to changes in the General Motors accountGraphed weekly metrics to leadership on progress with devices covered… Show more Point of contact for hardware maintenance for over 4000 servers & network devicesMonitored another 3000 device globally. (Europe, Asia Pacific, & South America)Vital part of procurement process for maintenance process for North America devicesNegotiated maintenance contracts with vendors (SUN, HP, and Cisco)Interacted with the China team on a weekly basis to changes in the General Motors accountGraphed weekly metrics to leadership on progress with devices covered & not covered under maintenanceParticipated in software related issuesResolved isolated issues with server & network devices with vendorPerformed data integrity reviews on multiple databases and repositories Show less

Engineering Workstations) Expedited over 10,000 workstations out of the General Motors environment back to the third party leasing company or EDS warehouseEnsured that the workstations were taken off the accounts financial booksDocumented each return device back to the leasing company & warehouseNegotiated lease contracts with vendors (SUN, HP, and Third party vendors)Functioned as the liaisons between the account & third party leasing company on discrepancies of… Show more Engineering Workstations) Expedited over 10,000 workstations out of the General Motors environment back to the third party leasing company or EDS warehouseEnsured that the workstations were taken off the accounts financial booksDocumented each return device back to the leasing company & warehouseNegotiated lease contracts with vendors (SUN, HP, and Third party vendors)Functioned as the liaisons between the account & third party leasing company on discrepancies of damaged or late deliveriesGenerated monthly reports that identify the equipment that is contractually agreed upon with the General Motors customerInterfaced with General Motors union personal to maintain a good working relationship to ensure shipments of devicesDocumented work process for Leased & Fixed Asset returnsMapped new & old assets from Global Inventory Database Show less

Hired & Trained staffPlayed a vital role in the Troy locationOrchestrated the opening of Fraser locationEvaluated potential suppliers & new product linesEnsured the meeting or exceeding financial target

Ran day to day operationsHandled returns & exchanges, wrote service orders & ensured customer satisfactionTRAININGMicrosoft Window (Excel, PowerPoint, & Word Document)Project Management CoursesStudied for the S.A.F.E. Mortgage Loan Originater testITIL Courses (Information Technology Infrastructure Library)U.S.A Hockey Advance Certification in coachi